I was hesitant at first, because I was not greeted in the parking lot. So I went inside and talked with a older gentleman, he was not pushy and seemed very nice. He was somewhat informative, he let me take the car for a test drive with no DL. I would of liked to get the price down a little more, but they di amount for it! South Beloit
Recently I was told by a body man that my tahoe of three years old was rusting in a few spots, so I contacted Josh at Sawicki and we talked. I stopped by one Wednesday and he was gone and I had my mom with me and she is elderly so it was hard for me to wait for him with my mom being in the car. When I got home I called him and explained to him that I wanted to meet with him but my mom was in the car and we couldn't wait for his return from lunch. Josh said no problem that he would drive out to my house, wonderful he came out we talked about it and I explained to him that all the Tahoe's I have seen lately including mine were rusting in these spots. He said he would see what he could do and that he would contact me. the next day he called me and said he was still working on it and he would contact me. I was very impressed at this time due to him coming out to my house and communicating with me on the phone. A week went by and I heard nothing so I called him and he stated he hadn't heard anything. My husband and I both had the day off one Friday and we stopped by to talk to him explaining that these Tahoe's are rusting and I thing GM should stand by this, these are not cheap vehicles. Josh listened and again said he would keep this in mind. My complaint here is I never did here back from JOsh if they were not going to do it he could have at least given me a courtesy call, I actually had to call him again. I was disappointed that the paint job wasn't going to be done and that Josh didn't seem to call about at least calling me back. I guess since sawicki didn't get my paint business they didn't care anymore. However I use them for a lot of other things.
Bocker always does a great job! The service dept is friendly and professional. Love that they vacuum the interior after an oil change. I've purchased several cars there, and have all service work done there. I trust them to do good work at a reasonable cost.
Super to deal with! I shopped for a car for my sister. I've never personally dealt with a car salesman before, and I was wary of being taken advantage of, and thought it would be difficult to get a good deal. Nothing could be further from the truth! Not only was I treated more than fairly and respectfully, I absolutely know we got a great deal! I will certainly think of them first for my next purchase, even though we live hours away. I have seen and been closely connected to others who were taken advantage of at other dealerships, and boy, a dealership I can trust is more than worth the trip!
We have buying cars and trucks from Barkaus for years and years. They always treat us right. We have never had a bad experience dealing with this family owned business. Would highly recommend Barkau and Sons to anyone.
I needed an oil change bad but could not wait. I cant beleive they gave me a loner vehicle and even came and picked it up after it was done at my work. I have even had work done in the past that was more major and they did great. Never an issue.
I went to there parts department to get couple gaskets for my pickup. They found the gaskets right away. Before they could ring me up, the power started going on and off from the storm. Thought I was stuck there for a while. The power finally stayed on but their computer was slow to boot up. He said will just use the computer at the from desk. That booted up much faster. We were done after about 15 minutes. I asked if I could put my part in a bag as they are very small and easy to lose. Said sure thing. He was very polite and I'm glad I went to this dealership i. Would put 5 stars, but I only delt with the parts department and didn't want to give the dealership itself too much credit.
This was a fast easy experience. Tim answered all my questions and was patient with my indecision about what vehicle I wanted to purchase. Tim showed all the features of the vehicle and how to access them. Everything seemed to go smoothly as I was not waiting around long for paperwork or questions to be answered. I left the dealership confident in my purchase.
Found my new truck online and Tim made the purchase extremely easy! He was super fast at responding to any messages sent and got any information I needed immediately. I drove 3 hours to buy my truck and would do it again, I would also recommend him to any of my friends or family. He even left me a surprise when I got home, but you'll have to buy from him yourself to find that out.
Tim Border was our sales representative he was completely professional and very quick to answer any questions that i had. This was by far the easiest place i have ever made a car purchase. They gave me the time i needed to think everything over before making my purchase, when i needed to make a phone call or consult with somebody before a decision i was given as much time as i needed. Ive been to car lots where salesman were way too pushy trying to have you make a purchase you were unsure of and that was not the case at all with Tim. I needed to take two test drives with me and my fiance and once eith my father to get his input on the vans performace and we were all very pleased with the condition and performance of the vehicle. I had a concern about the wireless headphones for the DVD system and Tim made sure to get batteries for them so i could test them out before leaving. I would reccomend J.H Barkau to anyone i know in the area looking for a reliable vehicle from a reliable dealer. My fiance and I are extremely satisfied with our 2015 dodge caravan. Thanks Tim and i will definitely be a repeat customer! Quality of work i did not rate as i have not needed any work done to my van i will definitely update as needed though.
The first time I arrived I was treated like a customer already I was welcomed my the car salesman Carl with a warm smile and positive attitude he allowed me to test drive the car of my choice with any hassle of asking me my credit score or any personal information that will either qualify me for the car or not qualify ..it didn't matter he gave me a choice to test drive and that was the best feeling ever being comfortable while shopping ...great people..great buy...great customer service and most of all great Car¿¿
First time here. Glad they had Saturday hours for service and lots of available time slots when I called 10 days before. Shane, a service advisor, was ready to help me as soon as I pulled into the Service Dept. He greeted me right away, was friendly and dressed appropriately. Before I left the area, he plugged a device into the driver area and started evaluating my Regal right away. Shane could tell me immediately that one of my brake taillights was out. He told me he would order the part for the light repair so that this problem can be resolved. He informed me the oil change would take about 45 minutes and he was correct - if not a little bit earlier. The waiting area was clean and there was a water cooler (free), coffee, as well as vending machines. There was also a TV with cable or satellite. In a corner was also a desk and chair - could not tell if there used to be a PC for customer use or not. Overall, very pleased with my first (and certainly not last) service appointment here at Finley Buick GMC. And thank you, Shane. P.S. I received a telephone message yesterday - only 3 days later - informing me my taillight part was in stock so the repair could be scheduled and completed. Nice job! They do what they say they promise. Would have liked a car wash - always got one when I've taken my car to a dealership for service - but maybe they don't offer that.
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