My experience there at west coast auto was good but the fact that I have to get a new bulb for my tail light and battery for my remote they should of have to replace that not me other then that very good.
I was looking for specific features in a Chevy Bolt. They responded very quickly and explained the available discounts clearly. They provided "out the door (OTD)" quotes, which is very helpful so you can compare apples to apples. Unfortunately, they didn't have a car with the add-ons I wanted.
by central valley guy from central valley area, Ca.
August 4, 2018
I am impressed with personalized response of sales team. I am looking for a particular used car and have not yet found the right one. I can only speak for the initial follow up response which is prompt and courteous. The only negative is the unnecessary sales emails that have nothing to do with my search. I also could not rate 4 of 5 areas due to above mentioned reasons, but a 5 star to date
I’m very happy with my purchase. At first I was skeptical because it is my first time buying a used car but my sales rep helped me through and made sure I was more then satisfied. I bought a 2013 vehicle. Yes, it has some wear but the car was in great shape and they even worked with me when I asked to have the car serviced before I took it. Thank you!
The buying process was relatively easy with the no-haggle method. While I was hoping to get a little discount, the quality of the pre-owned cars they sell seem to be outstanding (time will tell) since the cars looked like they came out of the showroom. One of the reasons I didn't give them 5 stars is they should have at least dusted the car I bought (it was black so you can see the dust rather easily) and made some little effort gluing the plastic on the front grill where there was a really slight crack that's hardly noticeable. They could have also showed/highlighted the features of the car. Their sales staff are vey knowledgeable of the cars, though. I wasn't really looking to buy an Acura ILX but after the test drive, I think it is a good value for the price Auto Republic was selling it. Thanks.
I drove over 200 miles to Reynolds because not only did they give me a great price on a Certified Chevrolet Traverse, they treated my wife and I great. Henry was awesome and you can tell that people love to work there. Most of my dealing was done over the phone with another rep. I will drive over 200 miles again to Reynolds if they have a vehicle that I'm looking for. My only minor complain is that once we went to financing, the finance person gave us a feeling of discomfort as we didn't get any of the add-ons. I know that they probably make commission on things like exterior paint protectant but once you have explained something, be ok that a customer says "no" as your customers maybe well informed about all those add-ons. Overall, I would say that after dealing with about 10 dealerships throughout my life, Reynolds is the best!
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