Was not happy with customer service. I was not told about the service department and free oil changes. Have no clue about xm radio. Made an appointment to pick up my vehicle a week after I signed my paperwork cause it was not ready that day and during delivery I was handed the keys and told it was out front. There were more than one vehicle that looked like the one I purchased out front. No one walked me to it. I was told to come in two days later to set up everything for my vehicle. I made an appointment for a reason. Now they need the paperwork from my old vehicle which wasn’t discussed. I have been back and forth and have never and to deal with such nonsense and lack of communication.
I have purchased automobiles from Greenwood Chevrolet Austintown for the past 12 years. This is my 4th and I have purchased each of these SUV's from Joe LaRocca. He has made the entire process as painless and rewarding as possible. If I was not a satisfied customer, I could have purchased from any Chevy dealer. But I keep returning to Greenwood because of the attention to my needs as a customer, the knowledge of the products they are selling and the excellent service team they have at Greenwood. Great Job Everyone!
Greenwood was a most hospitable dealership! When shopping for a car, there was a parking lot close to the front door. We were greeted as we entered the front door. We were quickly helped as we knew what we wanted. All personnel that helped us were great - Jim, Chris, Otto, Matt and Greg. Would indeed shop and purchase there again.
The dealership was very responsive in reaching out to me about a used car I had inquired about. They set up a time to come see the vehicle the next day and were very flexible in seeing me close to closing time. Overall the dealership was ok, but the used car building definitely was not as nice as the Buick GMC dealership building. Overall they were quick with responses and although I didn't buy a car through them, they assisted me well in all my questions.
The staff was friendly and helpful and solved my problem with my keys needing preprogrammed without killing the battery in the process. It was busy today so I waited in the lounge area, but it was clean and comfortable and I had hot chocolate while waiting. I was impressed with the neat and clean restrooms as well.
THIS DEALERSHIP IS VERY GOOD. NO PRESSURE, THE SALES AND MANAGEMENT HAD ONE INTENTION... TO FIND ME THE TRUCK THAT WOULD FIT MY NEEDS AT A VERY GOOD PRICE.
EVERY PERSON THAT I MET IN THE PROCESS WAS PERSONABLE AND PLEASANT.
I'D RECOMMEND ANYONE LOOKING FOR A VEHICLE TO VISIT THESE CATS.
LIKE THE WAY THEY ROLL!
Amazing buying experience. The management and dealer are the best. I got exactly what I needed for my trade in so my monthly payments would be within my budget. Bottom line, if you are looking to purchase a vehicle, this is the place to go.
Purchased a pre owned vehicle from Montrose Ford Lincoln and had a great experience. Super quick responses from the sales team (Dave) especially because we were coming from out of town. They made the buying process quick and easy.
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