Andrew was great! I came in two hours before closing and was provided with awesome customer service and was walked through every step. He made sure to fix a couple minor issues before letting me take the car off the lot. Very knowledgeable and kind. Thanks again!
Customer service interactions were wonderful and pleasant, however I put Customer Service at 3 stars (really 2.5 stars) because there were several mix ups of when to bring in my car. I talked with an agent on the phone and it was left open that I could drop off my car the Tuesday or Wednesday before Thanksgiving. I took it to the dealership to drop it off Tuesday after I got off work. When I arrived there was no paper work on my car to be serviced on Wednesday. So the agent set up another appointment for me (which was discussed to be on November 30th at 8:00). Once I left the dealership I received and email stating that my service was scheduled for 11/23 at 8:00. So I assumed I heard it wrong. Then later that evening I received another email that my appointment was scheduled for 11/23 at 8:00, so I figured that was correct since I got 2 emails on the same day. So I showed up at the dealership on 11/23 at 8:00 only to be told that there was no paperwork for it to be worked on that day. At this point the service agent said for me to just take the loaner car and leave my car there so I did not have to return again and it would probably be Wednesday the 28th or Thursday the 29th that it would be completed. The work was finally completed and I picked up my car on Saturday Dec. 1.
I did notice however that my back tail lights on the passenger side were cracked which I do not recall from before. I do not know where or when this happened but I did notice it after I picked up my car later that afternoon.
But anyway, the customer service interactions were great but there were just some mix ups with the paperwork.
Just brought it home
by Troberts from Fairborn, Ohio
November 4, 2018
I Love it!!It fits me perfectly. The size is perfect for what I wanted. A lot of extras that I've never had before. Looking forward to having this for a long time.
Great experience. Very knowledgeable and helpful people
by firstname.lastname@example.org from DealerRater.com
November 28, 2018
Excellent service. Friendly staff. People tend to veer away of dealerships but my experience was great. Hats off to everyone who assisted in the purchase of my new truck. I will definitely be back and highly recommend to friends and family
This place is absolutely amazing. When you walk in you feel like you are greeted by your family and they want to help you in everyway that they can. Steve was the salesman who helped us and he was amazing! He did not stop until we were satisfied and he never pushed us into making a sale. He was calm and knowledgeable and truthful. Steve made us feel right at home and was patient with us the whole time. After going to some other dealerships and testing different cars, my heart always came back to this place and the Buick encore, I just had to come back. After running my credit, it turned out it was not the score I thought it was and that it could have been a problem for me to buy a new car but they did not quit, we kept everyone in that shop until 7 PM and they helped us find a more than generous payment for the car I love. They were patient through all the paperwork and answered every question I had. If you want a car and a great shopping experience, come here right away! These people will bend over backwards for you no matter what and i promise, You will not regret it!
Great SUV! Comfortable & Great mileage!
by Family Customer from Center Point, Iowa
November 20, 2018
Vehicle handles well & comfort & quiet but we can haul some medium size furniture if necessary! Very good gas mileage as well as time between oil changes with the new technology.
Ashley and Montana were very helpful and patient with me through the process , I recommend you shop with them and there staff because they help me find the car I wanted and they were friendly through the entire process . Once again I thank them so much and they have a customer for life
I was highly impressed with the exemplary sales service that I received from Ricky Brown at Tom Gill Chevrolet. He was very knowledgeable about all of the makes and models on the lot, which helped us to weed out a lot of cars that would not fit our needs. His patience, honesty and integrity were truly refreshing!
Best vehicle I have tested
by KaraR from Coeur D Alene, ID
December 26, 2018
I own one and they are awesome, the comfort and room in the vehicle is a great need for any sized family. Great for vacations as you can put all your bags and luggage inside
I recently went into Tom gill and I had my eyes set on a SUV, However It was out of my price range and The salesman duo of Demoore Gray and Jayson Lopez made me a happy and gratuitous customer, they help me find a car that would make me proud and happy to drive and they treated me with respect and understanding. I am very thankful this amazing experience even though I was not the easiest to work with.
Not what I expected
by Fred from Rochester, NY
December 16, 2018
2016? Check underneath for rust and leaks. Lots of rust for 2-3year old truck. Plus one of the rear gadgets has a leak. The LS infotainment system does not accommodate Android phones unless you pay for OnStar. This mean no navy unless you pay $60 a month. I'm not happy with my Equinox nor Chevy in general.
I cannot thank Jesse Ebiugh for helping ne get into my 2018 Cruz!! it was such a great experience, so welcoming and the whose tine I was completely comfortable with everything! I would recto me d everyone go to him to get in that new car you have been dreaming of 😍
Bought 2016 Equinox as I had loved my 2013 Equinox
by Grandma S. from Roy UT
December 7, 2018
I did not buy with all of the bells & whistles but the reliability and and comfort is what I was looking for. It is nice & adequate for my needs and comfort of my 2-grand daughters.
Tom Gill Chevrolet has fast friendly service. The sales person, Jordan Holt was great and he was very patient with me. He helped me get the car I wanted. It makes the car buying experience not so scary and you don't have to sit there for 8 hours trying to work out the deal and the financing. It was a pretty quick process. Thank you Tom Gill Chevrolet again for helping me get the car I want. This is why I keep coming back when I am looking to buy a new or used car.
by Esuazo from Norwood MA
November 23, 2018
This is A very reliable car , good on gas and confortable to drive .
The space between on the rear seats have enough room to stretch your legs .
Overall the best car I ever had so far
Jordan and Greg at Tom Gill gave me the best experience in my search for a new car! They listened to everything i was looking for and were not pushy in sales. They did everything they could to help me try to stick to my budget. I never felt pressured to buy which makes the whole experience positive. I would highly recommend them and Tom Gill for your next car buying journey.
Love the Technology of the Flex, App and Onstar!
by WendySM from Elk Grove Village
November 19, 2018
I really love and feel spoiled by the technology available on this vehicle, I loved the money I saved by having the Flex Fuel option to save money by filling my gas tank with E85, love the convenience of the Onstar app on my phone. I was always able to start my vehicle in the winter from any distance with the app and then the Onstar service in the vehicle to get directions easily by either typing in my destination on the app on my phone or by speaking to a rep in the car!
This is the 2nd car I've bought from this dealership and both times the experience has been great. First used car I bought from them was still running after 10 years. Highly recommend!
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