We were not offered all of the discounts we should have gott
by Larry Samples from DealerRater.com
December 4, 2018
My wife and I purchased a new Chevorlet Traverse. We specifically ask the sales person if we???re getting all of the discount available and he said yes. He did not give us all discounts available. Vincent R. Was our sales person. Vera Sebastian and Larry Samples
Feldman Chevy dealership is honestly one of the best dealerships in Michigan. The atmosphere isn't about pressuring people to buy a vehicle as soon as you walk in. I have purchased two vehicles from the dealership as well as have maintenance done. The employees their are all helpful and friendly. Brian W. was my salesman and let's just say he is better than awesome, he's wonderful and beyond. He was so understanding of me and my indecisiveness. He always went above and beyond to help my fiancee and I to understand our concerns and fears. At the end of the day we just wanted a good deal and that's what we left with. I would highly recommend Brian to anyone as well as Feldman Chevy dealership too. I am happy and grateful with my new vehicle.
Absolutely amazing experience! Bill Kief is amazing, and would recommend to anyone. Everyone else in the dealership were great too, they stayed late to make sure I was satisfied with everything as well!
Doug was a great salesman. He did not try to over sell the car I was interested in. He answered all my questions . when I made an offer, he took it to the manager and we came to an agreement. The whole deal was very quick with no issues. The car is what I expected. I would recommend this salesperson to anyone I knew was looking for a good used car.
Buy your vehicle here, get your vehicle serviced here.
by AC from DealerRater.com
December 4, 2018
We???ve purchased several vehicles from Sellers and have had such positive experiences each and every time. Currently our Sales Rep is Andrea Milligan, believe me when I say she is the best! We also service our vehicles there as we know and trust that they are honest, professional and very reasonable with their pricing. They will bend over backwards to make sure no customer leaves unsatisfied.
They worked hard to keep my business, and succeeded. It was a fairly pleasant experience, except it always takes longer than expected - but I think that is just part of it. Enjoyed being able to look over the vehicle inside - as they pulled it in out of the cold. The sales guy, Duane, was pretty straight forward and friendly. The financial guy had music playing while he went over the paper work, which was distracting the to me. He also said ???it???s not my car??? in a somewhat sarcastic manner when we declined additional coverage. Didn???t seem real customer friendly with the paper signing guy, but Duane was good. Just got my new Trax yesterday, and I really like it!
Ended up not buying the car, but only because my son didn't like the color.
Pleased with seller that let us go test drive on highway and offered us to have car inspected at our mechanic.
I will be coming back here in the future for sure.
My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing.
Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues
Excellent experience; Ashley was very friendly, knowledgeable, helpful and professional. She always responded in a timely manner with accurate information. The entire process was thorough but timely. Would highly recommed this dealership
As usual, I called Willard Shell when my lease was expiring and we made an appointment to discuss my next car. We discussed my options and my decision was an Encore. Willard is so helpful and gives you the important info you need without being pushy. I have driven Buicks for many years and have never been disappointed. I also have my oil changes and work done at Jim Causley and have been completely satisfied. Thanks for salesmen like Willard Shell and an up-to-date facility!!
Was treated with respect. They worked hard to be sure I got the best deal. Appreciated that I lived local. And that I was a loyal Ford person for 30 years and switched to GM. They appreciated that and gave me an even better deal.
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