Salesman was friendly and personable. Took a couple test drives. Service was very quick. Once I decided I wanted to buy it, I was on the road in my Mustang in less than 30 minutes. The sticker price was pretty much their lowest so not a lot of room to haggle, but I did get them to round down to the nearest thousand.
4 Wnter tires on; alignment all done in short period of time
by SWKEMP1 from DealerRater.com
December 3, 2018
I ARRIVED FOR MY 9:30AM APPOINTMENT TO HAVE FOUR TRUE WINTER TIRES INSTALLED AND ALIGNMENT DONE FOR MY 2016 cx5. THE WORK WAS COMPLETED IN A SHORT PERIOD, WITHOUT A MARK ON THE PAINT. NEW TIRES GIVE THE RIDE A SOFTER AND MORE STEADY EXPERIENCE. AFTER A NEAR MISS WITH A TRUCK LAST WINTER IT SEEMED TO BE PRUDENT TO ADD THE EXTRA TRACTION THIS WINTER.
We did not end up purchasing our car here, mostly because of a scheduling/inventory mismatch and we were on a tight timeline. But, we did look here, and I have to say that they have, hands-down, the best and most responsive email team. I hate car shopping, and especially hate shopping for a used car -- it often feels like we are not as valued by dealerships. There's not a lot of negotiation room these days, with Internet pricing, and we came to find out that the pricing at BerlinCity is incredibly competitive. Both the sales associate and general manager went above and beyond in messages with us, and while the deal didn't come together this time, I can say without hesitation that we will start our search here next time.
Saw the truck I wanted on cars.com at 4:30 in the afternoon on Saturday; called spoke with Dave and by 5 I had put a deposit on the truck. I was able to get to Jims Auto Sales on Tuesday... I arrived at noon and was leaving with my new truck by 1:30!
I needed to replace my older truck and after shopping around, I found Emerson here in Auburn. Being new to the area, I wanted to stay local if I could find the right deal. My wife and I went in and met with Brian Dennis. They stayed late to help us and after trying out several trucks and narrowing things down, we found the truck I wanted. The finance dept. worked and found us a good lender for our deal. I drove out with a truck I never thought I could get but they made it affordable and the price right. I got a truck much nicer than I anticipated and I couldn't be happier. The service dept. set up the truck nicely, and made sure I was satisfied. They demonstrated a level of personal and professional service that makes you want to go back in the future. This is what its all about. Many thanks to Brian Dennis, and the whole dealership. You guys rock !
I was signed right in on arrival. My truck was brought out back to have the engine code read. The service writer brought the report out to me along with a spark plug showing it was worn and due for replacement. He also recommended replacing the coolant. He said the coolant was rated cold enough and was good enough for now if I wanted to wait on changing it. I had the plugs and oil service done and I was on my way. The amount of time there may have been a little long but not unreasonable.
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