We did a lot of research and new what we were looking for. The associate (Dan) made us feel that he was buying the car with us, making sure we were comfortable with our decision and no pressure. My one gripe overall is that cars that require a fob in lieu of a key need to come with two up front or the other one sent later to us (at my expense) rather than me having to make another trip to have another one made.
Better (2017) than Honda CRV (2015)
by Tg1625 from South Bend IN
January 10, 2019
Bought a 2017 LT Equinox AWD in 2019
1) Quieter than CRV (5)
2) Braking is smoother than CRV (5)
3) Engines about equivalent (4)
4) Anti-lock brake on snow/ice condition better than CRV (5)
5) Mylink does not allow installing Carplay - worse than CRV (3) - have to rely on my wife's i-phone on a trip. I will give CRV a (4)
6) Back seat cannot recline - CRV reclines by ~2 inches (3) - only if I have to sit in the back
7) Reliability - TBD (CRV's battery died after 3.5 yrs)
8) Value: I paid ~$27 K in 2015 for a new CRV with AWD and ~$16K for this used Equinox (7400 miles) almost like new. I have been impressed except for the Carplay availability.
I must admit that this was one of the smoothest car buying process i've ever experienced. The staff were very accommodating to the fact that I was coming from out of state.
by McCloud from Germantown, Wi
December 25, 2018
Love it! Was in a serious accident and the air bags saved me from getting hurt. I currently bought a 2019 to replace my other truck that I didn't plan to replace but keep until it won't run any more....
Easy and Relatively fast. No pressure sales and large selection to choose from. Too bad free car wash is no longer included with every purchase.
Best SUV I've ever owned!
by jkorth76 from Waupaca, WI
December 13, 2018
I just love this car. The backup camera is awesome and really helps with blind spots. Talking about blind spots, it also lights up on the side mirrors when a car is in my blind spot while driving. It makes me so safe!
I have purchased 1 vehicle and leased 4 others at Mike Shaw Subaru and they have made it easy every time! I won't go anywhere else!
by Shalisha from Oklahoma
January 10, 2019
This car has been everything! I wanted a vehicle I could feel safe in and would get me where ever I needed with out a problem. It has all wheel drive which is great in the state I live in. It has plenty of room and it’s very sleek inside. I’m so happy I made this purchase.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I bought a Chrysler 300 from levis. A couple years ago. Customer service was great.I compared pricing to other dealerships and the price was on point.
The were very transparent on pricing even showing a price comparison of other competitors.
Also ,They threw in some custom rims 22in and a second set of when for $500.
Car was in sound mechanical condition. Never had a problem with it. Will definitely be buying again.
Best car yet that I have owned. Heated seats, auto
by Queen Janet from Trotwood, oh
January 9, 2019
My previous car was a 2011 equinox just upgraded to a 2017 equinox. I love this car. Make and model. Comfy and my faves color..get one...
My experience with The Ultimate Machines has been awesome. Everyone I interacted with has been friendly, and worked very hard to get me into a vehicle that was right for me. Alfonso really helped me with the financing even though my credit wasn't very good.
I have been doing business with Len Lyall for about 12 years and I highly recommend them. From the buying experience to service, the team and Len Lyall has always made the buying part fun and by providing great service at a great value, the service end is painless as well. I would not think of buying a vehicle anywhere else....but Len Lyall. Their tag line is true, drive East and pay the least, and I have friends who come from several other states to also buy from Len Lyall. Dan Johnson, the GM knows how to take care of the customer.
Natalie nos ayudo mcuho con el servicio de la compra de un auto. la recomendamos. Nos ayudo a estar en los pagos muy muy comodos.
Best car I've owned!
by Staci11 from Urbana Ohio
November 29, 2018
Just purchased this car a few days ago. I'm extremely happy with it. It is very comfortable and I love everything about it. It is extremely big on the inside which my husband and I didn't know it would be this big. I'm a small person and this is easy to drive and maneuver. I am glad I now own a 2017 Chevy equinox.
We wanted to purchase a new car using the Costco Auto Program; the "authorized Chevy dealer" for Denver is John Elway Chevrolet. Our Elway sales representative - Tyler Brown - made this the most painless car-buying experience my wife and I have had (over about four decades of car purchases). We were interested in two Chevy models (Volt and Bolt); Tyler had both ready to test drive when we first arrived at the dealership and was very knowledgable about the operation and available options of both. Over the next week, he patiently answered all of our questions, and searched far and wide (even the inventory still in transit) to find exactly the configuration we were interested in. When we arrived to take delivery of our 2019 Chevy Bolt, Tyler had all of the details taken care of (battery was charged, car was detailed, paperwork was ready to sign, and our "Bolt 101 familiarization lesson" from Dylan Fiske was queued up). The whole delivery process was very organized, and my wife and I were both impressed with how smoothly and quickly things proceeded. Eric Williams made the financing side of the transaction very straightforward as well. Thanks Tyler, Dylan, and Eric -- and everyone else we interacted with at Elway Chevrolet! We'll certainly be back when it's time for another car!
The service department was sketchy at best here for a long time. I do have to state my last visit was much better. I arrived for my scheduled appointment and was horrified at the line of cars as historically they were very slow in getting to and returning my vehicle in a timely manner. This visit it was done early. They also did almost all of what I asked which is much better than usual. Historically they would tell me they rotated and adjusted tire pressure when in fact they did not check tire pressure. When I questioned why the gauges said it was off they said it was the gauge. I double checked when I got home and sure enough they hadn't done the work. This time they didn't replace a break light I had asked to have done but did get all the other items done and done well. Big step in the right direction! Thanks to whoever is now running service as the changes for the better are definitely noticeable!
Love my car
by Samantha from Long Lane
December 11, 2018
I just got my SUV a few days ago, but so far I absolutely love it! I was unsure about owning an equinox at first because I like a sporty looking vehicle but the one that I got was the right color and the interior is perfect!! It has the sportiness that I was looking for. It is exactly what I wanted and it has everything that I was wanting. It met all of my checks on the list. I am so glad I was able to purchase this vehicle.
The last two times I have been in for service the customer service reps act like they are doing you a favor by helping you. They sit behind their desk and don’t come out into the garage to greet you when you drive up. When I walked in to where they are seated they all just sit there and act like you are interrupting them. My lease is up in a few months and their customer service has me thinking about going elsewhere for a new car
So far car has been all it was advertised to be.
by A-Man from Suffolk Va.
December 5, 2018
The options on the car are great three USB ports and auto temp control.
The rear seats are very easy to put in the down position and the gas mileage is as advertised.
I bought a used car and after signing the paperwork was handed one car key. I use the cars I buy (8 new and used cars in the past 3 years) for our business so I need two keys. I was told by the sales person that he would take care of it, which after many calls and emails, he has not. A sales manager basically said "you get what we get when we receive the car."
I have never bought a car, new or used, from a reputable dealer, and not received two keys. The fobs are not cheap so I guess they decided that if they ignore me I will just go away.
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