Ed Daniels searched diligently and patiently to find an SUV for my wife and was pleasant throughout the process. Ed is straightforward, but remains respectful. No fast talking from Ed, which we appreciate.
Service after the sale has exceeded the purchase experience. We purchased over 18 months ago and have had time for Ed, Dana in the service department, and others to display their willingness to work with us and to display true customer service. We will return to Daniels Chevrolet for future purchases and recommend them to our family and friends.
It was time for a new vehicle and I enjoy car shopping about as much as trying on shoes, which is to say - it is a thing of dread. Daniels offers a great selection of new cars as well as a variety of preowned autos. It was here I chose to let the feet hit the pavement, with an eye on several possible vehicles I'd researched in advance.
After my dad and I walked around a few minutes, Ed Daniels came out and spoke with us about a car we hovered around. He offered us the keys and a lengthy test drive. It only took a brief ride down the road and back for me to know it was 'the one'.
Ed Daniels made the transaction smooth and easy. Zero high pressure tactics, no haggling, no games, just good prices and excellent service. After a brief paperwork session and a pleasant and thorough review of the electronics with Shannon Mason, we were out the door in about an hour and a half! Mr. Daniels went the extra mile and filled the gas tank up! Off we went driving a solid, comfortable preowned Equinox.
Thanks so much for making car buying easy and pleasant!
Folks...visit Daniels Chevy...you'll be glad you did.
Jesse Guerra helped us as we considered several different brands of vehicles. Jesse and the team at Franklin found us the vehicle we wanted. We are pleased with the service of the sales team at Franklin.
Excellent customer service! Everyone is so friendly and helpful. Chelsey was great and so was the guy who shuttled me to the mall. Didn???t catch his name. Gentleman in customer waiting area was great too!
Had a blowout on Sunday afternoon. Called Franklin's Wendell offered to come right away but due to no one there to look at it we decided to wait till next day. Wendell came with rollback nextt am. Chelsea kept me informed of what was going on with my car. Wendell brought my car back on Wednesday and he picked up my truck for service. Returned truck on friday. My Cadillac rides like it did when new. I was treated coureously and in a polite professional m anner. The way I was treated helped make a bad experience better. Franklin's definitely has my business and appreciation.
A+++++! Morgan was super helpful and very responsive to emails, texts and phone calls. We finalized our deal quickly despite living 3 hours away from the dealership! Thank you for all your hard work Morgan!
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