Saturday afternoon, 20 degrees outside and getting colder and my drivers window will not go up. I call around and find Northstar Chevy service department is open until 5. Place a call and head down they are more than willing to help.
I cannot say enough about the customer service received. The service manager and parts department associate worked together to "muscle" the wind and get it closed. They looked to see if they had the parts to repair while I wait. Part was in stock, able to work me in and my truck was back to me in a few hours.
All I can say is great customer service focus, friendly and knowledgable staff. Highly recommend if you need service on your GM vehicle see the service and parts department at Northstar Chevy.
Craig in service was very helpful, friendly and efficient. He is good at what he does and is pleasant to work with. He listens to his customers and appreciates what we have to say about our own vehicles. Thank you.
I counted on the previous reviews when first going into this dealership. I am very happy to say that I will be continuing my business with Wedekind! The day I went in to meet with salesman Felice, him and the rest of his team were a great weight lifted off my shoulders. Everyone in the facility worked as hard as they could to make sure I left in a safe, reliable vehicle for my family. What only made it better is that it was the exact car I wanted and they worked with me on the payments to get me where I wanted to be. I would and do recommend this facility to anyone looking to purchase a vehicle. Thank you again Felice and the rest of the team for all the amazing work.
*I only did not rate the Quality of Repairs because I have not yet had any service done on my vehicle.*
Damien was so helpful in every aspect of the buying process. This is my second car and first time buying one (first one was grandparents car ) He was so professional, very easy going, made us feel welcomed, and did not pressure us about anything. He worked fast so we weren???t stuck there for hours like everyone has to be prepared for. He worked with us, always communicated with what was happening, where we were in the process , and answered any and all questions. The finance guy, Alvin was also amazing. He also didn???t pressure us into anything and he moved quick with all the papers, answered any financial questions we had, and is so personable. A great person to have in the finance department. If you are looking for a new car and love chevys like I do, go see this guy. Absolutely amazing. Thanks for my new car Damien!
Both of the salesman that I spoke with Jeff Tyrell and Mike Hodsell were excellent and spent their time making sure that they explained everything well and that I was feeling good about the car before leaving the dealership!
I can’t express it enough, for everyone’s help and attention! They have exceeded all my expectations and went above and beyond to make sure I had EXACTLY what truck I wanted! I truly am impressed with there outgoing and friendliness attitudes! I’d highly recommend their dealership and will be coming back for ALL my future purchases!
Thanks again! 10 ⭐️’a !!
Absolutely the best place to go to if you need car repairs. They'll find the best deal for you. When I went in I thought I was going to have to call my job and say I would be late. But Craig in customer service got me in and out so fast he even had time to change out my front brakes. Best place to go if you own a Chevy.
I was very impressed with my recent service appointment at Northstar Chevrolet. Craig in service was super friendly, knowledgeable and accommodating. They even brought me to my work so they could service my car while I worked. I will definitely be back for future services.
I really enjoyed working with Mr. Patire, He was informative, pleasant and not pushy and will definitely work with him again. However, although I did not finance through the dealership I found the ???finance manager??? Colin Slate to be arrogant and off putting once he realized I had no interest in purchasing any additional warranties or accessories. All and all I would rate my experience a positive one and would recommend anyone not financing through the dealership to opt out of the sit down with Mr. Slate. Bruce seems to be a genuinely nice guy and not your typical sleazy car salesman, Thank you Mr. Patire.
After ten years of Whalen keeping my old Equinox in great shape on the road the time finally came to replace. Whalen had just what I needed and made the process quick and easy with a low mileage 2015 Equinox. I look forward to many more years of great service from the sales, finance parts and service teams.
I reported a problem with the key sticking in the ignition when the car is shut off. Often it takes sever restarts of the car and very firmly pushing the shift into park in order to free the key.. I received an unsatisfactory excuse for fixing the problem. Because it did not happen all of the time. I am considering taking the truck to an Albany dealer.
First off I'd like to say that everyone I had contact with during the purchase of my vehicle was top notch. I was disgruntled with the way things were not going with another dealership and figured I'd check around to see who else might have what I was looking for. Finding the right truck online at 5 am and leaving an online message, I didn't expect much. I was contacted promptly that morning (even earlier then I expected) and everything went smoothly from there forward. My salesman (Bob Neet) took care of everything and didn't make anything feel rushed or pressured. Being able to drive home with my new vehicle that night was awesome. The cleaning and detail as they readied it was great. Thank you everyone there for keeping simple and making it happen. I'll be back.
I have a very nice 1996 Chevy Impala SS that needed a flush of the cooling system. I came to Whalen Chevrolet for a BG flush. As I arrived, in their parking lot, a plastic tee in one of the heater hoses burst. Whalen replaced the tee fitting and did the flush ... got the car back later the same day. Go Whalen !!!
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