My Husband and I couldn't be more pleased with the Outstanding customer service we received while working with Danny Groves . We are repeat customers at Rick Ball Auto Mall and we are very happy for everything Danny and his team have done for us. We will be back and will be letting our friends and family know where to go and be treated like a Star.
Danny Groves was fantastic, he showed us a used 2013 Ford Escape Titanium and we fell in love with it. He was very professional and explain everything on the Escape and even paired our phones. I highly recommend Danny and to Look at Rick Ball Auto Mall if your looking to purchase a nice vehicle.
We bring our Rav4 to Machens for service and have never had any issues. The service department always does excellent work, with original Toyota parts I know we can trust. Terry Pruett is very pofessional, friendly and thorough. I heartily recommend these guys.
Bought the car sight unseen by just looking at pictures and talking to them over the phone. They went out of there way to make it a great purchase. The personal delivery to my door 1600 miles away was perfect and enjoyable and the car was all i expected and then some.
Spoke to Sales Person Michael and he was more than accommodating in the process. Michael keeping touch with me after I inquired about the vehicle I purchased. Late evening texting and call where answered. When he was not available the other sales guys stepped in to help out. Meet Joe on a late Saturday afternoon to test drive the vehicle, He was in no rush to get me out the door or pressure me to purchase. We sat around afterward and talked about the vehicle.
Michael & Joe follow up a couple of days later and we made a deal. I would definitley recommend this dealership.
Kevin R Vaughn
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