Buying a car is always a no hassle experience with Doris Jenkins and Edgar down at Chevy of Santa fe. I appreciate all the friendly, helpful customer service no matter the situation.
A Wonderful Car to own
by David TN from Spring City, TN
January 10, 2019
In Sept 2018 I was looking for a SUV and the Chevy Equinox met all my requirements. I purchased it for a fair price and it's January 2019 and 35,000 miles later I am still happy with my Equinox. I have had no issues except with the Michelin tires having to be replaced at 24,000 miles. Michelin pro-rated the tires and a new set cost me $400.00 plus tax and mounting/balance. I am very satisfied with my Equinox.
Took my 2018 Equinox in for its 5000 mile check. Mariel was kind, professional and put me at ease on check in. She told me when she thought it would be finished and she’d call me when it was. I got the call 10 minutes sooner than expected. Wow! When I went to pick it up, I met the service manager. Super nice guy. Made sure I was pleased with the service and asked if there was anything else they could do. Mariel got the paper work lined up and got me on my way. A great service department. I hope they are appreciated by management.
VERY Happy After 14 Months
by CEEWBEE from Richardson, TX
December 31, 2018
Excellent small crossover offers great mileage (averaging 29mpg city, and just completed 800-mile holiday trip at 34mpg that included hilly terrain.) Leather seats are a bit stiff, but everyrhing else is great.
I was looking to buy a new 2018 Chevy Colorado Z71 and I had received several offers via email. When I contacted Deb (Internet sales manager) at Henry Valencia she gave me a price for a truck she had in stock. When I visited their website I saw where they had a red Colorado in transit, I asked her to advise me when it got there. She did and this is where the GREAT experience began.
I went to look at the truck and it was what I wanted so i asked her for a price. She immediately gave me a quote so i asked how that compared to invoice minus the incentives that were in place. She said, :let's go look." She showed me the invoice and gave me the lower of the Supplier versus Invoice price minus the incentives. It matched her verbal quote and was at least $1,200 less than any of the other quotes I had received for similarly equipped trucks. The interaction was stress less and she was very easy to talk to. NO PRESSURE.
I asked to have 24 hours to decide and she agreed to hold the truck until I decided. No other dealer would agree to do that.
Now the big topper and to my great surprise Chevy added an additional $1,000 rebate while I was deliberating. Deb immediately notified me and lowered the quote by the new rebate. Only ONE other dealer did that. In addition, the Doc Fee was $150 cheaper than anyone else. DEAL SEALED!
Everyone knows the Business Manager is responsible to try to sell you additional extended warranties and services when you finalize the deal but Jessica only let me know what was available and the pricing, again NO PRESSURE.
Deb then helped me set up the Colorado ON STAR, briefed me on the various buttons and thanked me for the sale. The truck was detailed and had a full tank of gas
WHAT A GREAT EXPERIENCE! Henry Valencia with Deb and Jessica in particular are very much worth your consideration
Worst car I have ever had
by Kae from Norfolk, Ne
December 27, 2018
A New 2018 have not had it for a year and on Christmas this had me on the side of the road with three children for a hour. It was towed back to the dealership and they say I have oil in the antifreeze tank and the part is back order nation wide. I don’t want it back I want something new . It’s crazy three times in the shop and not over 30,000 miles. Now what Chevy
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