I went to Southern Chevrolet not only because I had purchased a used car from them a few years back and had a great experience then, but also because they are large supporters of local charities. Chuck was my salesperson and answered the many questions I had, did not make me feel pressured or rushed into buying anything, and helped me decide on the best used car within my budget. I finally made a decision on which car was right for me, but had a concern about a mechanical issue. Chuck had the issue assessed and taken care of at no expense to me. I am very happy with my purchase and customer service received.
We drove in just to look around at the used car section at Terry Thompson Chevrolet with no real intention of making a purchase that day. Soon thereafter we were the proud owners of a slightly used 2017 Cadillac ATS thanks to salesman Marty Rowe making us a great deal on it.
One word, easy! From scheduling, drop-off, and pickup. Blair was professional, courteous, and kept me informed. The Technician, I am not sure his or her name, did an excellent job. Great feeling when you get your truck back and the problem is fixed, and you do not have to return again. Thank you Terry Thompson!
I purchased a used vehicle from this dealership, at the time of the purchase I felt we paid a little to much but they said since it was a different trim then I would find anywhere near us it was in demand. Then I brought up things I felt were an issue that needed to be addressed before the finial deal. They made it seem as though they cared and would fix the things that were an issue, But they brushed some things under the rug saying they weren't an issue. The things they said they would fix they did, at first I was happy with that, until I took it for the first service (and had it done there) and they told me about issues I needed to address, and go figure they were things I had brought up originally that they said we're not an issue. But at that point they said, 'well these things aren't covered in your extended warranty, soo would you like us to go ahead and fix them'... Really NO... Come on..
The very best, most professional, caring, staff I have ever seen. Everyone cares about you at Terry Thompson Chevrolet. They are knowledgeable,timely, caring, loving, and give the up most attention to detail that I have ever seen, anywhere.They are the very, very best customer service department in any business I have ever done business with.
I recently bought my second vehicle from Eastern Shore Hyundai. I worked with a awesome sales rep Santiago and he was absolutely wonderful from start to finish. I was able to get the vehicle I needed at a fair price. Carl, the sales manager was also fabulous and I couldn't have asked for a better experience. The only negative I can say is I felt very pressured and unnerved by the paperwork / finance gentleman to purchase some add on's I wasn't planning on which made my note go higher than I really wanted. Overall, a great experience and I am very pleased.
Mariah was amazing to work with! She was extremely patient with us and let us test drive numerous trucks until we found the perfect one. On top of that she was very transparent with us throughout the whole process and made sure to get us the right answers to all of the questions we asked. We also worked with Joel and Danny who were a wealth of information regarding out of state registration, financing, and were a reassuring force in the car buying process. Mariah, Joel, Danny, and the rest of the staff at Sandy Sansing Mazda made car buying an enjoyable and comforting experience!
I HATE dealerships and car shopping, our mini van had been literally run into the ground (with 6 kids it did it's job). We found a vehicle we didn't think we could attain with our credit or amount of kids. Frontier Motors in Pensacola and our salesman RJ were incredible. They let us take this vehicle (2015 Toyota Highlander LE) home before purchasing to try it out with all 6 kids and show the family. We LOVED it! Drove back 2 hours to the dealership to purchase. Took about 1 hour and they gave us more than we expected on our run down van trade in. Vehicle included a 7 year, 100,000 mile warranty and get this... a phenomenal apple strudel as a thank you for the vehicle purchase. I would buy again and recommend ALL DAY!
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