I have a 2015 Hyundai Santa Fe and have been taking it to Symdom for service for some time now, even receiving a free oil change after meeting criteria. The service staff are always friendly listening to concerns, answering questions. The technicians are professional and thorough and leave truck interior cleaner than when I brought it in. Symdom treats me and my Hyundai as if I purchased it from them.
My son came home from school, some six hours away over the Thanksgiving weekend. Upon his arrival, the brakes were making a horrible sound. I made a quick online appointment, for Friday after Thanksgiving, hoping that the car could truly be looked at on such short notice, and concerned that his trip on Sunday would need to be delayed. I called Wednesday early ans spoke to Jack. He said he would do his best, but they were very booked. Not only did they look at the vehicle, but Steve made sure the vehicle was ready for me on Friday. No small feat considering there schedule, but also with the unexpected amount of work the brakes plus required with such low miles. Symdon Chevrolet is truly a wonderful place. They bent over backwards to see that my son was back on the road Sunday in a safe vehicle. I am very thankful.
I drive over 40 miles to have my vehicle serviced in Mt Horeb because they bend over backwards to make sure my expectations are met. We were in Utah and I had an issue with my vehicle. We called back and talked to Steve in Mount Horeb and he was able to have our problem fixed under warranty. The dealer in Utah didn???t even bother to check his computer to see if there was a recall. This is the kind of service I always get in Mount Horeb. They are the best !
Hectic busy Monday morning and Jack was able have someone looking at my truck with no appointment. Went to sales dept. and Jack tracked me down to give me an update. Orders parts got back next day. AWESOME
My sales associate, Mike Haese, was great, very helpful, and knowledgeable, made the buying process easy. The finance manager John Titley, was also very helpful. Both Mike and John stayed way past closing on a Friday night to complete the sale. I'm very grateful.
I wanted to purchase a 2017 Volt after non of the 'previous model year leftovers' were available in the Cedar Rapids, Iowa area. Our experiences with the two dealers we did visit down here were very unsatisfactory. Having lived in Madison up until a year ago I checked Bergstrom's website and found a bunch of cars available, one at a good priced based on my previous research. I talked to a woman on you (I'm afraid I don't remember her name) 800 line in Neenah and she checked and found the car on the inventory and said it was still available. I told her I would probably be there the following Monday. I called and let them know we would be there around noon. We arrived, the car was waiting for us. We did a quick test drive since I had done so with several other models and was familiar with the vehicle. We went back to do the paperwork. The only problem was it took the finance manager what seemed like several hours to get the papers together which seems like a long time since this was a cash sale and the dealership didn't seem real busy at the time. But otherwise, this was the best experience of the bunch.
We have buying cars and trucks from Barkaus for years and years. They always treat us right. We have never had a bad experience dealing with this family owned business. Would highly recommend Barkau and Sons to anyone.
This was a fast easy experience. Tim answered all my questions and was patient with my indecision about what vehicle I wanted to purchase. Tim showed all the features of the vehicle and how to access them. Everything seemed to go smoothly as I was not waiting around long for paperwork or questions to be answered. I left the dealership confident in my purchase.
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