Usually, I do not enjoy the customer service I experience with this dealership. However, during my last experience, the service was amazing. I hit a deer and the shop got me in as soon as possible. The drop off was amazing. When picking my vehicle up, they were so nice. I called and told them the time I was able to pick up the car, and they moved my pick up time by 4 hours! I was so happy! Then when I picked up my car, they were all ready with the keys, and it took only 5 mins! When I went to my car, it was so beautiful! They had washed the car, and the work was amazing! It almost looked brand new! They also cleaned the inside for me! I was so happy with this experience and I hope my experiences in the future are just as good!
A Wonderful Car to own
by David TN from Spring City, TN
January 10, 2019
In Sept 2018 I was looking for a SUV and the Chevy Equinox met all my requirements. I purchased it for a fair price and it's January 2019 and 35,000 miles later I am still happy with my Equinox. I have had no issues except with the Michelin tires having to be replaced at 24,000 miles. Michelin pro-rated the tires and a new set cost me $400.00 plus tax and mounting/balance. I am very satisfied with my Equinox.
Woke up last Tuesday morning with a dead battery in a 3 year old truck. Called Zimbrick up to see if they could get me in to get a new battery as soon as possible. I was told to come in as soon as I could. I arrived to the dealership at 8:20AM and was out by 9:15 – 9:20AM. Could not ask for a better service being I had requested this service at the last minute. I would give the service staff an A++++ for customer care.
But would give the GM Corporate Engineering division a D- for a poor electrical design that causes a battery to not last more than 36 months. To Many bells and whistles on this truck that are not needed.
If it were not for the quality of service that I had received, I would get rid of this truck for a new Toyota when my loan is paid up in February of 2018.
VERY Happy After 14 Months
by CEEWBEE from Richardson, TX
December 31, 2018
Excellent small crossover offers great mileage (averaging 29mpg city, and just completed 800-mile holiday trip at 34mpg that included hilly terrain.) Leather seats are a bit stiff, but everyrhing else is great.
I can't begin to tell you how much my wife Lynette and I appreciate the experience we had with the Zimbrick Chevrolet staff in Sun Prairie. From the moment we first walked in the door to discuss our options, to the point when we drove off the lot with our new Equinox, the whole process was very satisfying. Everyone involved including the sales rep, sales manager, and financial rep were very professional, helpful and most of all...made the experience fun and easy. Jim Kauppinen needs a raise and promotion. Awesome sales rep! I'm 52 years old and have purchased a number of vehicles in my life. This by far was the best purchase experience I've had. I will definitely recommend this dealership to family, friends, and anyone else who is looking for a new vehicle. My father, god rest his sole, would be very proud. He worked hard for 35+ years at GMAC. I am a true fan of Chevrolet, and Zimbrick Sun Prairie made it possible for me to drive a very nice new 2017 Equinox. THANK YOU ALL!
Chevy Equinox Has Balanced My Transportation Needs
by tpete313 from La Jolla, CA
December 27, 2018
I love the liftgate, and especially, the rear backing camera!
Yesterday, I loaded 10+ boxes of donations into the SUV and everything fit smoothly. Plus, it fits in my one-car garage!
Even though they were short handed on the day I stopped to look at a used vehicle, they were polite and professional. I was able to test drive the truck I wanted to and the process of getting the paper work done to buy the it went smoothly.
Worst car I have ever had
by Kae from Norfolk, Ne
December 27, 2018
A New 2018 have not had it for a year and on Christmas this had me on the side of the road with three children for a hour. It was towed back to the dealership and they say I have oil in the antifreeze tank and the part is back order nation wide. I don’t want it back I want something new . It’s crazy three times in the shop and not over 30,000 miles. Now what Chevy
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