I was contact Mr Jake Henshaw in the Raleigh N.C. store who was very professional and provided me with the best car buying experience that I’ve ever had. After identifying what I was looking for in a car he was able to provide me with several option which helped with my selection. Mr Henshaw followed the Car Max procedure which covered a detailed outline that indeed provided a very smooth and thorough handling of all paperwork within a timely fashion. I rate Mr Henshaw 5+
Ken and Erin did what they needed to to make sure that we got the deal of a lifetime. Ken never gave up he tried and tried each time he saw us to get us a New vehicle now we have a 2018 Malibu and we love it
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Thank you Universal for being so flexible and being able to fit my car in for service on the same day AND also fix it so I could pick it up that day!! I have dealt with a lot of dealerships and I have never had a negative experience with you all. I appreciate all of you and your customer service each and every time I visit.
I bought my current Tahoe from this dealership. I have been taking my vehicles here for years. My earliest experience was with Lee, at the time the service manager. He took care of my problems, explained in detail work I needed and always did it in a sincere personal way. I trusted him, his judgement and I trust the dealership. I now work wit Tony, who has continued providing this honest, down home service. Best dealership I have ever worked with.
Dennis was very professional and friendly as well as everyone we talked to there. Really appreciated everyone taking time to meet with us later in the evening. Definitely a very good buying experience. Every detail was explained and taken care of promptly. Enjoyed working with everyone there.
This was one of my best experiences at Matthews Motors Service Department. I was very impressed with the staff who went the extra mile to take care of my car, showing me tangible evidence of my car's needs. Thank you!
Casey King is AMAZING!! Not only did she help me but she turly went above and beyond all she did for me 2day, had to bring my baby in that I bought from y’all for some services and Casey was there to help and make everything a smooth process for me! She even got me something fun to “play” in while waiting for my baby to be fixed she tried find out everything possible to save me some money and was just truly an awesome and AMAZING woman!! Will be working with her from now on for any needs I have!
I called them first before I go there, they said they still had the car, but when I arrived, they told me the car was sold already like 5 hours ago. They didn't even check the storage when answering your phone call.
we met joshua medonald when we came in???he tried to put us in contact with another agent who had contacted us previously by phone but turned out to be busy???so joshua worked with us???he found us a car we were both happy with on the second try???he was always knowledgeable, courteous and professional???we???ll be driving the car we decided on home
The people have been very friendly since we walked in the door. Joshua McDonald showed us one car that we test drove. He heard our likes and dislikes while on the drive and showed us the car we purchased. While we were waiting on paperwork (or computerwork) to be filled out, many people came and introduced themselves and shook our hands. All in all, a very good experience.
I bought my 2017 Silverado at Capitol Chevy and always have it serviced there. Everyone is so polite and professional! I have been using Capitol Chevy for around 15 years and have always had good experiences there!
This is my third purchase from Hendrick! I live 2 1/2 hours away and come here to my all my purchases so that speaks for itself.
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