I actually completed a deal over text messages with Casey before I even arrived. I told him what I could spend and what I wanted for my trade and he made it work! I also added a few things to my truck and the service department was excellent. I traveled almost 50 miles to get the salesperson and service I was looking for. I had turned down offers over a 3-year period that I just could not afford until Casey did everything he could to sell me my truck. I cannot say enough about this dealership. If you can't work with Casey and the service manager, you can't work with anyone. Really genuine good guys.
We worked with Sam to purchase a 2016 Tahoe LTV. He worked with us to deliver a great price and great service. I lived outside the area and they had the exact vehicle i was looking for. I asked questions to confirm the options and the quality of the vehicle. Sam was responsive and everything seemed in order so we made the trip to purchase the vehicle. When we got there the vehicle was detailed and ready for us. It was the exact condition that was described and we completed the purchase. The process was smooth and everyone there was courteous and professional. I would recommend Sam and the dealership to others.
Purchasing a new car is stressful to me; however, VanDevere made the experience pleasant and took some of the stress away. I found Rita Furino, Bob Berger and Joe Caspary very helpful, honest and friendly. The facility was welcoming and it had a wonderful area to discuss the car, wait for needed paperwork and make the necessary business arrangements that I needed. I will definitely be a return customer!
I stopped to look at a car that I wanted, but did not need. The salesman, Ted Mowen, could not have been nicer, and fully understood my situation. He treated me no differently than any other potential buyer. There was no pressure. He took all the time I needed to fully understand the vehicle. He allowed me to determine if it was right for me. Even my Wife remarked that it was the most pleasant experience we ever had in a dealership. We did buy the car. As we went through signing the papers, we found that Jason and Terry in the back office were also very easy to work with. We had to travel a couple hours, but what a great experience, and I am not one who looks forward to car buying. This really is the best place we know to buy a vehicle!
Buick Encore from Lambert Buick Cuyahoga Falls, Oh
by M. Russell from Elyria Ohio
November 28, 2018
The hour and a half drive in to Cuyahoga Falls to look
at/buy my Buick Encor from Lambert was completely
worth it. Top notch customer service and quick and
easy buying experience. I love my new vehicle and would
recommend Lambert Buick.
I have been looking for a specific vehicle and couldnt believe I ran across it using Cars.com. I sent an email, I was contacted rather quickly ( which I liked ) and went to the dealer to see the vehicle. It was everything I had been looking for and more, and was fairly priced. My salesman Al was awesome and went above and beyond for me. I plan on keeping this car for a while but if I were in the market for another car, I would definitely go back to Lambert Buick...and recommend them to anyone who is looking for a new/used vehicle.
by Mrs. Arvine Paschall from Strongsville Ohio 44149
November 14, 2018
Impressed with everything. Everyone was courteous and not pushy which means a lot to me at such a stressful time. Hadn't purchased a car for 13 years and everything was different on the 2018 car. Have had the Buick for 2 weeks and just beginning to feel comfortable operating and driving it. I am a dedicated GM owner.
Night and day difference from our last buying experience. These guys (and gals) generally care about you and make you feel like an actual person, not just another number/commission. The no-pressure culture ensures that customer service is a top priority. This dealership did all that they possibly could to get us into the car we wanted, and for that we will forever be grateful! I will be recommending them to everyone I know who is in the market, and when the time rolls around, I will be going back for any future vehicle needs.
As a female car owner, I generally dread visits to the car repair shop - as a total layperson, I usually do not enjoy being convinced that my car needs (in my view) unnecessary repairs/upgrades. Branson assessed the situation, proposed solution and in less than 90 minutes I left the dealership with a fixed car and good feeling. I really enjoyed the little touch of a cookie left on the passenger seat with a note from the Service Department - these extra little touches will help me coming back whenever repairs/car consultations are needed.
Purchased car there.very friendly staff. Service department is fast friendly and knowledgeable.
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