I had a rather poor experience here. I went because the 4.9 Rating on cars.Com and they had the best list prices for the car I wanted. I went there expecting a good experience and it turned into a 6 hour long ordeal. Within 10 minutes I was dealing with a confrontational sales man who insisted they need to run my credit for me to shop. I immediately asked to speak to the manager. This was the first shady thing. I requested a new sales man. After all I drove 2hrs there and didn't want to waste my time. So I decided on my vehicle and then came the negotiation time. They offered me 5000 under bluebook. Shady practice number 2. At this point I grab my stuff and was getting up to leave. The salesman kindly asked me to wait so I waited for one more offer which was still 3grand under blue book. I inspected the offer they had printed there was also like 5k in service contracts and extended warranties on there I didn't ask for. Shady practice number 2. They don't tell you the terms of the financing I had to confront them About it. At this point I told them I don't have time to play these games, I had already been there for 3 to 4hours, and to make a real offer or I'm leaving. I was pretty furious at this point. 3Rd offer came back with what I was expecting with one small correction they had door edge guards listed on the vehicle and they were not so I had them remove that charge. Even though this dealer ship list there vehicle prices as low on cars.Com they put dealer accessories on everything to boost the price back up. I will not be returning here and wouldn't recommend this dealer to anyone.
Best smaller S U V out of other vehicles. eg. Kia
by Padraig from Venice, Florida
December 19, 2018
Vehicle is loaded with technology, such as navigation from cell phone, etc. Safety lane alert, wider view of back up camera. will purchase another in a few years.
I bought a car through cars.com and was a little nervous, they treated me great before and after they had my money !
Has all the features I wanted!
by desert lilac from Scottsdale, AZ
December 3, 2018
Comfortable, with all new console, camera, music, tech and safety options, plenty of room, great visibility, towing capability, stylish interior and exterior, flexible configuration, and good gas mileage
I had a very positive experience with buying my new Jeep. Our sales person, Al, was very patient and thorough in explaining the various features of the vehicle. Very pleased with the service.
A Wonderful Car to own
by David TN from Spring City, TN
January 10, 2019
In Sept 2018 I was looking for a SUV and the Chevy Equinox met all my requirements. I purchased it for a fair price and it's January 2019 and 35,000 miles later I am still happy with my Equinox. I have had no issues except with the Michelin tires having to be replaced at 24,000 miles. Michelin pro-rated the tires and a new set cost me $400.00 plus tax and mounting/balance. I am very satisfied with my Equinox.
Great buying experience. Personnel is great every one is friendly and helpful. Ritchie took all the guess work out and saved us a lot of time. All n all it was an awesome experience.
VERY Happy After 14 Months
by CEEWBEE from Richardson, TX
December 31, 2018
Excellent small crossover offers great mileage (averaging 29mpg city, and just completed 800-mile holiday trip at 34mpg that included hilly terrain.) Leather seats are a bit stiff, but everyrhing else is great.
Great service on helping me purchase a Toyota Camry, Ashley was amazing and very helpful and I will recommend Roberts auto sales to everyone possible
Worst car I have ever had
by Kae from Norfolk, Ne
December 27, 2018
A New 2018 have not had it for a year and on Christmas this had me on the side of the road with three children for a hour. It was towed back to the dealership and they say I have oil in the antifreeze tank and the part is back order nation wide. I don’t want it back I want something new . It’s crazy three times in the shop and not over 30,000 miles. Now what Chevy
Very easy process to buy there. Quick and streamlined process. Very nice looking inventory of vehicles. I would highly recommend this place to anyone looking to buy without the agony of the haggling process.
Love this vehicle
by Alex from Wisconsin
December 16, 2018
This is my second equinox and I'm in love. The 2018 was quite an upgrade from the already great 2017. The ride is very smooth. I love all of the upgraded features: heated steering wheeling, back and front camera as well as an overhead camera view, heated/a/c seats, and the list goes on. I would highly recommend this vehicle.
I took my vehicle in for repairs everything was done correctly and good customer service .but only thing kind concerning me was that I asked for help to the advisor in the corner for help and his was rude to tell me wait for your advisor. That was no the answer I was looking for it and yea he was took busy texting. I m sorry that put a flaw to into the good service.
Love our new Equinox.
by A. Morgan from Cripple Creek, CO
November 26, 2018
My husband is 6'5" and I am 5' tall. Buying a vehicle that is comfortable for both of us to drive has been a challenge. And then to add to our problems, my husband has MS and must use a walker. So before we test drive a vehicle we had to fit the walker into the cargo space. Not feasible in most vehicles we tried. The Equinox fit all our needs and we couldn't be happier.
Professional customer service, no long wait times, and seems like I was in out before I noticed
by Grannyme from Westland, MI
November 22, 2018
We were rear ended while stopped at a red light by a F450 truck going approximately 45 mph. Although the car will not be driving anywhere as the rear passenger wheel was broken off and rear windows shattered, we walked away! Feeling thankful that GM designed this car to withstand this type of accident.
Great buying experience...I purchased a used car from the Stockton CA location, they had a good inventory of cars to choose from and the Sales person Nick Sotelo was well informed and made the buying experience go very smooth, the whole process took about a hour and a half unlike the bigger car dealerships where it can take hours. Hertz certifies their cars and they offer the programs as other larger dealerships, I would definitely recommend them to anyone I know looking to purchase a car and will return myself the next time I am in the market for a new car.
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