Tania and Walter: Deb and I can not thank you enough for making our car buying experience so much fun and so easy. You are truly a wonderful person. Colonial is extremely lucky to have representatives like you. We wish you the best in everything you do and thank you so much for making our time car shopping so much fun.
Tom and Deb Bianchi
Having done my research talked to and taken test drives at the various dealers, that had the truck I wanted, I made my last stop at Colonial West in Fitchburg. From my inertial contact with Tania to my experience with Luke I was very impressed that I had finally found a dealer that listened to and respected my approach to truck buying. Luke had just the right blend of knowledge and professionalism. I didn't get passed along to managers and Luke got the deal done for me. Jz
Jimmy was a pleasure to work with. Very helpful and knowledgeable. I bought a car for my son and when I picked it Jimmy told me to send my son down to see him so he could go over the car with him and help him set up his phone.
I ran in to have my oil changed and tires rotated. Service was very friendly, quick and efficient, although the tech didnt reprogram my tire sensors. Normally this wouldnt be a big deal but with the weather change one of the sensors advised of a low tire pressure a few days later and I kept checking that tire for a few days and it was fine. I went to a local tire store to have it checked. They found a different tire was low and I was charged for service. Turned out I was simply looking at the wrong tire.
Another excellent customer service experience! Wednesday, September 19, on my way grocery shopping when backing out our 2010 Chevy Impala out of the garage got a warning on the dash that the left front tire pressure was at 18 psi and need to be inflated. Getting out of the car noticed a nail in the side wall. Without an appointment went straight to the Herb Connolly Chevrolet. Even though I had an appointment for the following morning September 20 for a LO&F and sticker on short notice John Concetti, our long term and trusted service adviser as usual quickly took the car in for service and arranged a ride home for me. The next day John called arranging a pick from my home and by the next afternoon I was on my way with a new tire, a LO&F as well as a sticker!. The Herb Connolly Chevrolet Dealership has a true family feeling. Over the years when I was on the road flying out Sunday night and returning Friday night John always help my wife care for our two cars in a way that made her safe and secure. John Concetti, our service adviser is the major reason for our dealership selection and continued patronage. John has been our service contact with at this dealership and has been were very helpful over the years. I always feel when I leave the dealership that the service was performed correctly and John paid personnel attention to every service detail. John is truly a credit to the Herb Connolly dealership. After the sale service is the key!
An exceptional buying process at a great dealer. No pressure and a great trade value for my old vehicle. My sales associate Lou Bove is a knowledgeable professional who has exceptional product knowledge and helps make the buying process very efficient and pleasant.
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