I needed an oil change and asked to have my brakes checked. It was found that I needed front brakes and another repair. I had been hearing noises and they found out the reason. Thank you for calling me with the added charge before doing the work and doing the work in one day.
Loved my sales rep. Most pressure you big time to buy. She did not. She answered all my questions, but did not make me feel like I had to buy the car or else as every other dealer I visited did. For that was the main reason I purchased my car there, and I would go back in a heartbeat to get another car in the future.
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
Gary went above and beyond to make sure that all of my needs were met. He was accommodating and invested in helping to ensure that I was happy with my purchase. He was great to communicate with, trustworthy, and prepared to answer any questions I had. Overall great experience and I wouldn???t have had such a positive experience without him.
Ryan Parker is the best salesman I???ve encounter thus far. The whole process was very easy and he always made sure I was satisfied and understood every step in the process. I would definitely come back again and recommend him to any new customer.
I recently purchased a car with Gary Tolentino and I can’t say enough about how great he was. He truly went above and beyond to make sure that all of my needs were met and that this was a great car buying experience. The service I received through Gary and with Koons was exceptional.
Kindness is not something I expected from a car dealership. The sales person, the tech advisor, and the dealership managers were all very nice people, thoughtful, friendly, and kind. I went in to look at the Bolt EV, and they were happy to show it to me. I???ve heard stories of dealers pushing fuel cars instead of EVs, but that never came up at all. They were very clear that they would be happy to sell me a car that I loved, and would not want to sell me a car that I did not love. It got to be lunch time, and instead of pushing the deal through mealtime, as Ourisman once did with me, these folks invited me to take an extended test drive to go get some lunch, with no commitments. I bought the car and love it. Their kindness and comeraderie made a big impression on me. I recommend the people at Koons White Marsh Chevrolet very highly.
I had an excellent experience at koons white marsh because of the service and professionalism from Preston Straub. He was the reason I bought from your dealership. I will be a returning customer because of Preston.
Shaun Little and Erick Douglas were great sales people to work with. They were respectful, honest and trustworthy which is why I went out of town because they earned my business. Have already recommended to others and will continue to do so. Great deal on my trade and the used truck I purchased.
Shaun Little and Erick Douglas were great sales people to work with and earned my business because of their respectfulness towards me, their honesty and how they were willing to deal. Great experience at Heritage.
Great. Stephanie was a pleasure to work with. Love coming to this dealership for service. Genuine true professionals. I will always return to this location for service
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