I bring my Chevy Malibu here for service regularly and to date have never had a problem. My experience is that they do what they say they'll do, every time. If they diagnose issues with my car other than why I brought it in, they'll inform me, but no pressure to perform any repairs other than what I want done then. And they always have the work completed on time.
I went in for an oil change and tire rotation. My car was taken immediately, and, as usual, the staff was very courteous and knowledgeable. I purchased a vehicle from this dealer 6 years ago. I did not purchase one on this occasion.
The wonderful gentlemen at Ross Downing went above and beyond to make sure I purchased the vehicle I wanted at the price I could afford. I can’t thank them enough! I will definitely be a return customer and I highly recommend this dealer! Thanks again to Bob, Marcuis, Chuck, and Dion!
A friend of ours recently purchased a truck from Bill Hood Chevrolet and recommended them to us. We drove almost 2 hours to get to this dealership.
Jerry Rhodes and Vince made buying a truck fun instead of tedious. I fully appreciate the honesty and help they gave while buying our new Chevrolet 2500 Silverado. They listened and helped us find just the truck we wanted and were totally upfront throughout the whole process. My husband and I have bought quite a few cars over the 35 years we have been married and have NEVER had such a positive experience before. I totally 100% recommend this dealership to anyone looking to buy a car. I give a very special thank you to Jerry-he was a pleasure to deal with, he was very knowledgeable, and he made the whole process very easy. I also want to mention that EVERY person there was friendly, courteous, and professional.
There is no other dealership like this one. When you purchase a car there, you get more than a vehicle, you become a member of the Bill Hood family.
Special thanks to Rex for your expertise and friendly attitude and to Eric Laborde for making the financing so easy.
I needed a new car and planned on getting one from this dealership but my plans were changed by unfortunate circumstances. The team here did help me with a situation that at first seemed hopeless. My father passed away in 2016 and I was left paying the note that I could no longer afford. Ross Downing bought the truck for a more than fair price. I was very pleased with their service from the time I stepped foot on the car lot until I left. I definitely plan on doing business with them in the future. I would recommend Ross Downing to anyone.
Everyone on staff that I dealt with was very friendly and helpful. My recent auto purchase went by so smooth and easy. 10/10 Will make my next auto purchase through Ross Downing. Big thanks to Smiley for taking care of our needs and concerns.
Ray Owens was the best sales consultant that I have had the pleasure to buy a car from. He was so kind to both my wife and me with our endless questions. If you need a car or truck Ray is your man. I would send my best friend to him without a single reservation. He is just a great guy and we felt so good that we had made a new friend and a great purchase.
The sales staff and everyone there were very friendly and made the experience of buying a new vehicle very easy and comfortable. My son will need a car in the coming months and I will definitely be back. I will recommend this dealership to any of my family and friends.
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