I had a good experience at Northstar Chevrolet. I went in for an oil change, and a rubbing noise. They could not find the rubbing rubbing noise so the manager and the mechanic went with me for a test drive which then I did not hear the rubbing noise anymore so what they were doing must have fixed it.
Great Service and very quick. Also, provided the shuttle for me to go to work. When the work was finished, they did not hesitate to pick me back up and bring me back to the dealership. No Hassle at all! Highly satisfied.
The service rep was very polite and professional. She quoted me an approximate 1 hour for 2 recalls to be performed, they were completed in 45 minutes as well as an all around the vehicle inspection was completed (unexpected). I am very pleased with my service because never had I had someone actually speak with me and go over exactly what was completed. Also, she recognized my On-Star was not activated. She walked me through the step by step process to complete this (sadly, the truck was bought somewhere else, and this salesperson failed to advise). My truck will be now serviced through North Star! They have gained a customer and I look forward to purchasing other vehicles as well from this dealership. I appreciate their service!
This is my 4th North Star purchase...A 2017 Silverado. Since the time I first decided to visit, I've never even considered another dealer. The staff, from the receptionist to the GMs, are all class and courtesy. I've never felt so comfortable buying a vehicle. Each person I have experienced has made me feel like I was the only person that mattered, and that's good stuff.
Frank was our salesman, he was open, honest and treated me very well, I had a great experience with him, having someone treating you well at a dealership and not pushing you for things you don't want, frank did not do that he listened to me and got me what I wanted right away, 2hrs and I drove off the lot with my equinox and I love it. Thank you very much North Star and Frank for the kindness you have shown.
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