Excellent customer service! I called for service because my car had 'change oil soon warning'. They were able to service my vehicle the same day and brought it back to my workplace, all with no charge since I purchased it there a year ago.
This is the place to go if you want a no pressure, no nonsense, straight-talk car shopping experience . I dealt with Brad, who, from start to finish, was low-key but very attentive in his sales approach. He was well-versed about the equipment offered on the car I ended up buying, quickly and efficiently took care of pricing my car's trade-in value, then got me set up with the dealership's finance and title processing people. Stephanie put together all the needed paperwork quickly-- very efficient and knowledgeable---and I was on my way.
I buy a new truck every year and this was the first time I had bought from karl Chevrolet. I have nothing but great things to say about my salesman Alex Buck and Colton my delivery coordinator. They did a fantastic job. I will be coming back next year again because of these two.
They had a nice used Corvette at a reasonable price and offered me a reasonable trade in allowance on my car. The salesman was friendly and went out of his way to see that I could take delivery that day. When I left something in my old car he sent it to me so that I would not have to make the 2 hr trip back to the dealership.
Mary Kelly went above and beyond to make my car buying experience stress free and frankly enjoyable. She worked with her General sales manager, John who was equally as pleasant to get me the exact car and price I wanted to be at. I will be back for years to come and cannot thank them enough!
We visited to test drive a used suburban. After the test drive my wife and I weren’t sure that it was exactly what we wanted (nothing wrong with it, just not our ideal car). We told the salesman, Shawn, that we needed to think about it and weren’t ready to make a decision. Based on past experience with other dealerships I was expecting the pressure and sales tactics to start... nope, not with Shawn. Before we left Shawn brought over the GM for the dealership and I thought “here it comes - he’s going to apply the pressure”. Wrong again :) Before we left Shawn asked if he could get us some bottles of water for the ride home. I hope to have an opportunity to buy a vehicle from Pellegrino in the future, as they gave me the best dealership experience I have ever had!
Prompt service, easy to drop off and accomodating to pick up late at night thank you
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