They were able to provide me a detailed report of the history of the vehicle as it had been serviced there throughout its previous life. All questions I had were answered before I even arrived at the facility. The vehicle had all of the bells and whistles and worked flawlessly. The windshield was cracked and that was pointed out to me (even though I honestly didn't even notice it) prior to purchase. Very competitive pricing, even in comparison with much larger dealers in Des Moines.
AS ALWAYS, Cindy in the Brown's service dept goes above and beyond to set up my vehicle repairs in a timely manner and stay within her estimates, and sending me home with a courtesy vehicle. I totally trust the Brown's service dept and am very happy with the quality of the repairs!
I drove down from Northern Minnesota to pick up a 2014 Dodge Charger from the lot. I was in-and-out in about 30 minutes. The process was fabulous and everyone in the facility showed professionalism, were helpful, and answered every question I asked. It was a beautiful ride down and the buying experience was painless. Just how you want your car buying experience to be. Oh yeah, I love the car! Well worth the trip!
My husband and I have only had contact/business with the service department at the Elkader location and we would highly recommend them. Very wonderful to work with and we will continue to take our vehicles there in the future as we have for the past 2 years.
As always, another wonderful stress free experience at Brown's in Elkader. The salesman/staff were very accommodating. The vehicle I was interested in was at another dealership so they had it driven almost 2 hours to the Elkader location just so I could test drive it, that same day. The salesman was very knowledgeable of the vehicles history and specs, even though they had just received it and they stayed an hour past closing time to close the deal and send me home in my new Truck. Got the vehicle I wanted, at the price I wanted with friendly service and a free tank of gas to boot.
Always exceptional service from the Brown's service dept! Cindy is the best when it comes to setting up the appointment and working around my schedule.... I wouldn't go anywhere else. They always go above and beyond for me no matter what I need. Brown's Sales and Leasing is awesome! Thank you!
I worked with Wes, he was great to work with. Great experience and very hassle free. Would recommend to anyone. If I had to add a negative then it would be that they have limited inventory in Elkader and the vehicle I wanted to test drive could not be delivered to Elkader for me to drive.
We bought a used car from Monona and the rewards program and service is tops. The loaner cars are not crappy looking cars. We've even driven a new pickup for a loaner. Friendly employees. I recommend them to everyone.
Earl and staff were all very helpful and accommodating. They provided timely responses to my questions via phone and e-mail without being aggressive and impatient. I appreciated their candor and dignity and the mature way they do business. J's has a professional office and approach. It was a pleasant experience to buy a car from this business in Manchester.
We have been looking for a 3/4 ton truck for a quite a while now! Saturday we spent the looking at different dealerships with no luck until we got to J's Auto! Scott was extremely helpful and the rest of the staff was fantastic! We ended up purchasing a truck and the buying process was hassle free! We love our new truck and highly recommend them!
I sent out an email in regards to a truck j's auto had on inventory and earl called me right away they next morning and gave me all the information i needed to know about the truck there finance lady Kayla went to work and found a credit union that would finance me which was really pleasing since i had no credit history from lack of experience and very minimal loan experience! I went down the next day test drove the truck filled out the papers put a down payment down and came home with a new truck in less than 48hrs from when I emailed them originally
Earl was very helpful and knowledgeable, gave me a great idea of the vehicle over the phone. wasn't too pushy, let me take my time, and threw in a few extra services that i wouldnt have expected. Thanks!
Andrew was a very helpful young man finding a nice car to replace our old truck. He was very patient answering many questions and even went beyond and set up my blue tooth in a car not bought there. The process in buying the car went very smoothly.
My husband and I had been searching for the *perfect* Tahoe for quite some time. We are the super picky shoppers that know exactly what we want. In the time we spent searching I spoke with more than a few super shady and disrespectful dealerships.
When we finally stumbled across the Tahoe at Birdnow I could not believe my eyes. It fit the bill perfectly. Then when I inquired about it, Jeremy was so awesome that he even put it up on the lift to take photos of it for us. (This all happened early afternoon on Friday). That Friday, late afternoon I was headed to the bank before they closed to get our cashiers check! The next morning at 3am we made the trip from Michigan to Iowa to see/pick up our new Tahoe.
Upon arrival it is always a chance (shopping online and such). When we got there Jeremy greeted us and showed us around the Tahoe and he was so apologetic about a minor dent he had found (and even worked with me on the price for!).
The test drive was great, but then we found a screw in the tire. -- Driving home to Michigan we needed that to be looked at. They brought it into the shop and had it patched up for us, of course free of charge.
We drove home that day in our new-to-us Tahoe, very thankful we found it at Birdnow!
I have bought 3 vehicles in 2 years
Jeremy and Brad are great. Eric in service is excellent .John was very helpful. Everyone there is very friendly and helpful.
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