We bought a used car from Monona and the rewards program and service is tops. The loaner cars are not crappy looking cars. We've even driven a new pickup for a loaner. Friendly employees. I recommend them to everyone.
We showed up on a Saturday at noon and they treated us very well, took a test drive and were told to take our time! We were dealing with Lee and he was not pushy and made a great deal on a great used truck! we didn't end up spending our whole day there they were quick with everything! And we were back out enjoying our Saturday with a new truck! Thanks guys
Scheduled repair service for my vehicle. Repair costs were more than I wished to spend on the vehicle. I discussed my needs with sales person Tom Matt and he showed me a few vehicles that met the criteria. We ended up purchasing one of the vehicles that same day. We were very satisfied with the sales , service, and office staff throughout the process.
They were able to provide me a detailed report of the history of the vehicle as it had been serviced there throughout its previous life. All questions I had were answered before I even arrived at the facility. The vehicle had all of the bells and whistles and worked flawlessly. The windshield was cracked and that was pointed out to me (even though I honestly didn't even notice it) prior to purchase. Very competitive pricing, even in comparison with much larger dealers in Des Moines.
AS ALWAYS, Cindy in the Brown's service dept goes above and beyond to set up my vehicle repairs in a timely manner and stay within her estimates, and sending me home with a courtesy vehicle. I totally trust the Brown's service dept and am very happy with the quality of the repairs!
I drove down from Northern Minnesota to pick up a 2014 Dodge Charger from the lot. I was in-and-out in about 30 minutes. The process was fabulous and everyone in the facility showed professionalism, were helpful, and answered every question I asked. It was a beautiful ride down and the buying experience was painless. Just how you want your car buying experience to be. Oh yeah, I love the car! Well worth the trip!
My husband and I have only had contact/business with the service department at the Elkader location and we would highly recommend them. Very wonderful to work with and we will continue to take our vehicles there in the future as we have for the past 2 years.
As always, another wonderful stress free experience at Brown's in Elkader. The salesman/staff were very accommodating. The vehicle I was interested in was at another dealership so they had it driven almost 2 hours to the Elkader location just so I could test drive it, that same day. The salesman was very knowledgeable of the vehicles history and specs, even though they had just received it and they stayed an hour past closing time to close the deal and send me home in my new Truck. Got the vehicle I wanted, at the price I wanted with friendly service and a free tank of gas to boot.
After searching the internet for a new 2016 Chevrolet Corvette ZO6 for approximately two years I stumbled upon the exact car that I wanted at Decorah Chevrolet in Decorah, Iowa. The listed price was much lower than any other similarly equipped ZO6 that I had located. Because I live in Ohio, approximately six-hundred miles away from this dealership all of our communication was either by telephone or internet. I initially spoke to Salesman, Dean Davis then Sales Manager, Shane Panos to finalize the sales transaction. All of the financial arrangements were handled through Finance Manager, Travis Jensen. Everyone at the dealership was extremely polite, courteous and professional to conduct business with. They were extremely patient and quite helpful during the entire sales and delivery process. Considering, this is the very first time that I ever purchased a car over the internet I couldn't have asked for a more pleasant, smooth buying experience. Thanks to all of the employees of Decorah Chevrolet! I highly recommend Decorah Chevrolet to anyone interested in purchasing a new Chevrolet especially a new Corvette.
by Beth with daughter and granddaughter in tow. from Rushford, MN
August 30, 2015
I purchased a 2015 Chevrolet Equinox with Dean as my Salesperson. After doing my "homework" on- line I made the initial contact by telephone. Dean made follow up phone calls with further information and was there at the dealership visit and for the trade transaction. He was professional and congenial to work with as was Heidi in the Business office. Their attention to detail to walk me through the process done in a comfortable manner was appreciated.
Dealing with Eric and CJ lensing motors was best auto purchasing experience ever.From finding a suv they had to being shown and making a deal on it went quickly .They have a personable way of doing business.Would highly recommend them if yo u are looking for a hand picked auto and want to be treated Fairly !
Always exceptional service from the Brown's service dept! Cindy is the best when it comes to setting up the appointment and working around my schedule.... I wouldn't go anywhere else. They always go above and beyond for me no matter what I need. Brown's Sales and Leasing is awesome! Thank you!
Bought a used traverse from Doug at birdnow in monona. Doug was friendly and helpful in finding the vehicle that fit my needs. The staff from financing to management was accommodating and instrumental at making this purchase one I'll remember forever. I look forward to purchasing more vehicles with birdnow.
Went in one day to have a recall matter attended to and mentioned I might be interested in finding out trade value of my car. An appointment was made with Kyle to meet next day. He was very attentive and professional. I did not not intend to buy a car that same day, but ended up doing so, getting a car and price that I am very happy. While there I also relayed a matter that had not been handled entirely satisfactory when I first contacted their service department on the a recall matter. The general manager was very prompt in attending to the matter. I reminded them that several years ago my first experience was not as positive; as I found out later I had been sold a car with tires that actually presented a safety issue. This time around I came out feeling good and pleased with service.
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