Great service. Dave Francis, Kevin Casto and Mike Barnette went above and beyond to ensure we were given the best possible deal. Each person promptly returned calls and answered all questions with ease. Dave even came in to the dealership on his day off to follow through with our transaction. We will return to I77 Chevrolet.
So far we are basically satisfied with our experience with I 77 Auto Group. We love our Traverse and our Service needs, which have thus far been limited to normal maintenance needs have been provided in a very satisfactory manner. Purchase of the car was good and we are pleased with everything with a couple of exceptions. Our salesperson unfortunately mislead us (probably just a mistake on his part) when he went over all the features of the vehicle, he told us that we had WiFi and also specifically assured us that we had the weather forecast feature available on the info panel. Subsequently we discovered that we have neither. When asked, OnStar advised us that all we needed was for the dealer to upload an update to provide the WiFi and Sirius advised that we needed to pay extra for the weather app. This has been frustrating to us and the dealership has not responded favorably to our inquiries regarding these issues, particularly the WiFi. Otherwise, we are pleased with our Traverse and I-77 Auto!
Just wish it wouldn't have taken so long to purchase the vehicle. It seemed like they was just a little short handed the night I purchased my truck. But overall the crew did the very best they could do. It wasn't their fault that there was so many deals going at once and not enough employees to assist. But for the crew itself they done a great job.
Knowledgeable,Friendly, Courteous And Always Willing To Make A Deal On Buying Or Trading , That,s The Hupp Way. No Pressure Along With A Good Cup Joe ! This Was MY 3rd Purchase With Many Happy Returns !
It was a very good experience. Very friendly and accommodating people. They made the sale very easy and quick. The salesman agreed to everything I asked. I think everything worked well for both of us. That is what makes everyone happy.
When your viehicle you have purchase has a problem then you find out what kind of people you are dealing with..as mine 2017 ram truck did have a problem 16 day after purchase .took to my local ram dealer and contacted Fred he in turn put me in touch with Clett and both men worked to find the best solution and they did very satisfied great place to trade ,Clemon
Bought a 2014 Jeep. Never asked for any special deals. When asking for a little bit of help to make price better I was told "there's only so much we can do. What do you expect?"
I then was promised another key. Only received one key: was told for a month the previous keener was sending it it in the mail. Here we are 3.5 months later with no key. I was promised if it didn't come they would get me a key free of charge. Can't even get a call back now when it comes to the vehicle. Once they get the sale the customer service is done
I made appointment to have car checked .They made sure they would have parts in stock if I needed them before bringing in the car.Which saved me a wasted trip.They were also able to work in extra service that I requested after appointment was made.I was very pleased with the service that I received.
We scheduled an appointment and took our vehicle in for an oil change. The oil change was performed and the tires were rotated. Vehicle was brought to the front for us and upon opening the driver's door, I noticed some grease spots on the carpet. I immediately went inside and had the fellow who took care of us to come outside and look at the grease spots on the carpet. He said that was unacceptable and went inside and had the mechanic come to the car and clean up the grease spots. This was the first time anything like this ever happened.
Was really impressed by how I-77 Chevrolet went to great lengths to keep my car clean during the servicing. Even wrapped the steering wheel in plastic.
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