Earl and staff were all very helpful and accommodating. They provided timely responses to my questions via phone and e-mail without being aggressive and impatient. I appreciated their candor and dignity and the mature way they do business. J's has a professional office and approach. It was a pleasant experience to buy a car from this business in Manchester.
They were able to provide me a detailed report of the history of the vehicle as it had been serviced there throughout its previous life. All questions I had were answered before I even arrived at the facility. The vehicle had all of the bells and whistles and worked flawlessly. The windshield was cracked and that was pointed out to me (even though I honestly didn't even notice it) prior to purchase. Very competitive pricing, even in comparison with much larger dealers in Des Moines.
AS ALWAYS, Cindy in the Brown's service dept goes above and beyond to set up my vehicle repairs in a timely manner and stay within her estimates, and sending me home with a courtesy vehicle. I totally trust the Brown's service dept and am very happy with the quality of the repairs!
Andrew was a very helpful young man finding a nice car to replace our old truck. He was very patient answering many questions and even went beyond and set up my blue tooth in a car not bought there. The process in buying the car went very smoothly.
My husband and I had been searching for the *perfect* Tahoe for quite some time. We are the super picky shoppers that know exactly what we want. In the time we spent searching I spoke with more than a few super shady and disrespectful dealerships.
When we finally stumbled across the Tahoe at Birdnow I could not believe my eyes. It fit the bill perfectly. Then when I inquired about it, Jeremy was so awesome that he even put it up on the lift to take photos of it for us. (This all happened early afternoon on Friday). That Friday, late afternoon I was headed to the bank before they closed to get our cashiers check! The next morning at 3am we made the trip from Michigan to Iowa to see/pick up our new Tahoe.
Upon arrival it is always a chance (shopping online and such). When we got there Jeremy greeted us and showed us around the Tahoe and he was so apologetic about a minor dent he had found (and even worked with me on the price for!).
The test drive was great, but then we found a screw in the tire. -- Driving home to Michigan we needed that to be looked at. They brought it into the shop and had it patched up for us, of course free of charge.
We drove home that day in our new-to-us Tahoe, very thankful we found it at Birdnow!
Great firsttime buying experience with no pressure
by Taryn Kroymann from Cedar Falls, IA
June 2, 2018
Great service! No pressure at all to buy, but I ended up with a perfect car within my price range. Emailed with Jeff Haight, who actually came in on his day off just to help us out! Options were all clearly presented to me, and the rest of the staff were very helpful with all the things I was unfamiliar with.
We bought a used car from Monona and the rewards program and service is tops. The loaner cars are not crappy looking cars. We've even driven a new pickup for a loaner. Friendly employees. I recommend them to everyone.
We showed up on a Saturday at noon and they treated us very well, took a test drive and were told to take our time! We were dealing with Lee and he was not pushy and made a great deal on a great used truck! we didn't end up spending our whole day there they were quick with everything! And we were back out enjoying our Saturday with a new truck! Thanks guys
Scheduled repair service for my vehicle. Repair costs were more than I wished to spend on the vehicle. I discussed my needs with sales person Tom Matt and he showed me a few vehicles that met the criteria. We ended up purchasing one of the vehicles that same day. We were very satisfied with the sales , service, and office staff throughout the process.
Called first thing this morning and I'm walking out the door with a Jeep Grand Cherokee. Dan was extremely helpful with all questions and went out of his way to save me my precious time. Which is refreshing since we came from an hour and a half away. Superior customer service! Tauke Motors just gained a new customer.
Great communication good details and very professional highly recommend. Very easy to maneuver through to find ideal cars of interest. This website is fantastic for car buyers renters and sellers I was very astonished by its features.
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