Andrew was a very helpful young man finding a nice car to replace our old truck. He was very patient answering many questions and even went beyond and set up my blue tooth in a car not bought there. The process in buying the car went very smoothly.
My husband and I had been searching for the *perfect* Tahoe for quite some time. We are the super picky shoppers that know exactly what we want. In the time we spent searching I spoke with more than a few super shady and disrespectful dealerships.
When we finally stumbled across the Tahoe at Birdnow I could not believe my eyes. It fit the bill perfectly. Then when I inquired about it, Jeremy was so awesome that he even put it up on the lift to take photos of it for us. (This all happened early afternoon on Friday). That Friday, late afternoon I was headed to the bank before they closed to get our cashiers check! The next morning at 3am we made the trip from Michigan to Iowa to see/pick up our new Tahoe.
Upon arrival it is always a chance (shopping online and such). When we got there Jeremy greeted us and showed us around the Tahoe and he was so apologetic about a minor dent he had found (and even worked with me on the price for!).
The test drive was great, but then we found a screw in the tire. -- Driving home to Michigan we needed that to be looked at. They brought it into the shop and had it patched up for us, of course free of charge.
We drove home that day in our new-to-us Tahoe, very thankful we found it at Birdnow!
We had researched for certain things that we wanted in a car. They had the car, we contacted them and told them about our interest, we were only going to drive the long distance if they were willing to deal with us, and they did. I drove home in the vehicle that we saw online. We are very satisfied.
We bought a used car from Monona and the rewards program and service is tops. The loaner cars are not crappy looking cars. We've even driven a new pickup for a loaner. Friendly employees. I recommend them to everyone.
We showed up on a Saturday at noon and they treated us very well, took a test drive and were told to take our time! We were dealing with Lee and he was not pushy and made a great deal on a great used truck! we didn't end up spending our whole day there they were quick with everything! And we were back out enjoying our Saturday with a new truck! Thanks guys
They were able to provide me a detailed report of the history of the vehicle as it had been serviced there throughout its previous life. All questions I had were answered before I even arrived at the facility. The vehicle had all of the bells and whistles and worked flawlessly. The windshield was cracked and that was pointed out to me (even though I honestly didn't even notice it) prior to purchase. Very competitive pricing, even in comparison with much larger dealers in Des Moines.
AS ALWAYS, Cindy in the Brown's service dept goes above and beyond to set up my vehicle repairs in a timely manner and stay within her estimates, and sending me home with a courtesy vehicle. I totally trust the Brown's service dept and am very happy with the quality of the repairs!
I drove down from Northern Minnesota to pick up a 2014 Dodge Charger from the lot. I was in-and-out in about 30 minutes. The process was fabulous and everyone in the facility showed professionalism, were helpful, and answered every question I asked. It was a beautiful ride down and the buying experience was painless. Just how you want your car buying experience to be. Oh yeah, I love the car! Well worth the trip!
My husband and I have only had contact/business with the service department at the Elkader location and we would highly recommend them. Very wonderful to work with and we will continue to take our vehicles there in the future as we have for the past 2 years.
Dealing with Eric and CJ lensing motors was best auto purchasing experience ever.From finding a suv they had to being shown and making a deal on it went quickly .They have a personable way of doing business.Would highly recommend them if yo u are looking for a hand picked auto and want to be treated Fairly !
Scheduled repair service for my vehicle. Repair costs were more than I wished to spend on the vehicle. I discussed my needs with sales person Tom Matt and he showed me a few vehicles that met the criteria. We ended up purchasing one of the vehicles that same day. We were very satisfied with the sales , service, and office staff throughout the process.
Start my car search here, and usually end here too
by Jason and Lisa Rude from New Hampton, Iowa
August 16, 2016
My wife and I have bought three vehicles in our lives, and each time we started the search at Vern Laures, and didn't need to go any farther than that. The staff here work hard to find the vehicle that you're looking for and are extremely fair in their pricing. We've felt that they genuinely look out for our pocketbook as well, while we're looking for vehicle. They are straight-forward about what they have, and what they can get. If something needs to be taken care of they have been more than willing to do just that! Many places are sales and service. At Vern Laures, we truly feel that service comes before sales. You will enjoy your experience working with Vern Laures!!!
It really can't get any better then this. Vern Laures is a family owned business that really knows how to take care of their customers. We have bought new and used cars and truck here and their service is top notch. No need to worry if you are getting the best deal, they are honest and fair. We travel a lot, yet try to wait to have our cars serviced and repaired at Vern Laures. They have the best prices by far. Plus their staff is the best!
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