Russ Darrow Mazda is and always will be my dealership of choice for all my service needs. I have been coming to Russ Darrow for many years and have been completely satisfied every time I stop in for a routine oil change or major repairs I can't say enough about the service department going above and beyond to ensure my Mazda is running smoothly for years to come.
Amazing team focused on the customer service and experience
by angelaw from DealerRater.com
December 3, 2018
My second visit for car maintenance to this facility and the entire experience is based on technology, the best trusted service, and my experience as a customer. They understand that leaving your car for maintenance is second only to going to the doctor and they make it as easy as possible with lots of ways to communicate and address questions and concerns. Visibility to my bill is much appreciated and there are no concerns from booking to the appointment to calling me with updates to paying my bill that wasn't easy and trusted.
Went & saw Gary about a Focus st. I arranged a meeting with him & we texted a bit back & forth. It was about a two hour drive, and we're glad we made the trip. Gary left me alone to look it over, then handed me the keys. So, I took the spouse to check out passenger stuff, and I drove it a bit. I suppose I could have driven all day.... or at least the 172 miles until I needed gas. I was never told.
They got the paperwork done pretty fast. They also got the payment & terms the way I wanted. Keith, the finance guy, explained everything to me as I signed all the papers. Then I got a hat..... even one for the spouse. We look cool now. Steve McQueen cool.
These guys didn't pressure me on anything. Although I was an easy sale, I never felt pushed or rushed. Just a couple of guys talking cars.
Also, I don't really like stuff like buying cars, but, these guys made it as painless as possible. Kudos and thanks.
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