We located a 4x4 truck at Show Me Auto Mall North in Belton, Missouri. It looked good except for a rusty latch and some small scratches on the fender. Although the purchase process was not the speediest, we did purchase the truck and asked them to replace the latch and touch up the scratches, which they did.
After leaving the dealership, we couldn’t tune in radio stations and noticed the antenna (on the scratched side) was missing. We purchased an antenna but were unable to install it.
We had driven the truck for several months and were happy with it. One day while walking on a deck, we were able to see the top of the truck and noticed the roof of the cab had a dent with missing paint and long scratches. The dent was on the same side as the touched up area. We were disappointed and feeling bad about the purchase. We thought we’d call the dealer and see what they had to say. They were willing to repair it to make it right! Logan offered to install the antenna at the same time. The repair job on the roof is excellent.
This made us very happy and gives us confidence in Show Me Auto Mall North to treat customers well.
I had a great experience as far as communication and response to my concerns. I really liked the idea of buying a car online but the prices aren't that great. I know shipping is a cost but I would like lower prices.
Terry Norris was our salesman and he was wonderful to work with! If every car dealership had a salesman like him I wouldn't mind car shopping. He was very respectful and he got us right to the point and was very helpful when it came to the buying. We were in and out! I would definitely buy another vehicle from Terry.
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