Spent 2 days, 5 hours total to get myself into a new to me car. I had an idea of what I wanted and AP Moore worked with me and the financing department to get me out of there. Great experience overall!!!
Serra bought Park Auto in 2017 and although many Park employees are still there, the overall management is clearly different and more oriented to corporate sales instead of customer satisfaction. My recent purchase experience showed they are no longer the same company that I respected and trusted in the past. My suggestion is to shop more carefully and compare other dealers.
I had been in the market for a new vehicle for a few months and went into this dealership several times over the past few months and was never disappointed. The salesman Alex Maurer met with me each time to help me figure out all the features and add in I wanted while staying within my budget. He was very upfront and honest, never pushy, and really took the time to find out what I wanted. After several months, and a lot of work and effort on his part, he found what I wanted for the price I wanted as well. I was in and out and didn’t have to spend an entire day going back and forth on the price. He and the finance team worked really hard when I was not there to work out the deal I wanted so all I had to do was come in, sign paperwork. He took the time to fully go over all the features of my new vehicle and how to use them. I will definitely continue to be a customer of this dealership after the experience I had!
This was not my first experience at a car dealership and I can confidently say, without a doubt, this was m best experience ever. The sales representative I was with was exceptionally helpful and kind as I was shown around the lot. The test drive was nice and the route they have gives you a nice variety of environments to test the vehicle out on. Payment was a breeze and by the time I left I felt as though I knew everyone there. Best lot out on the automile!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I was notified of a recall on my truck, notice was very bright orange postcard type. could not miss this notice, made my appointment for the next day. bright orange card is a great idea could not miss it in the other mail. arrived for my appointment, paper work complete, have a seat, should be finished within the hour. corrective action completed within the hour, vehicle washed drove out one happy camper. great customer service
I purchased a used vehicle that I found online. I emailed them initially about it and got a call back from Laurel right away. She was super great on the phone and worked through all the questions I had. It didn't take but a day to work out all the details and I booked a flight to come pick it up (I'm in St. Louis). She picked me up from the airport (on her day off even) and made sure everything went through before she left. Couldn't be happier with the experience and I would recommend them highly.
I was in here for maybe an hour or so and I walked out with a great car, great deal. Couldn???t have asked for better service. Moe was quick, and professional. I will definitely be back
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