I took delivery of a new 2019 Nautilus and had a very positive, professional experience! The staff was well prepared and I experienced no delays with the delivery. I would recommend Campbell Ford Lincoln!!
Dropped of my vehicle for service and a particular suv caught my attention very friendly sales people with a no pressure approach highly recommend saures and there staff i woiluld buy another vehicle in the near future from them again
WE HAD A GREAT BUYING EXPERNCE THE GUYS TREATED US LIKE FAMILY. THEY DID'NT HAVE THE CAR THERE BUT FOUND IT AT ONE OF THE OTHER LOCATIONS. JUST WHAT WE WANTED AND THE PRICE WAS RIGHT WERE WE WANTED TO BE.THE WIFE LOVES HER 2014 EXPLORER, HAPPY WIFE HAPPY LIFE. THANKS GUYS
Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back!
Preston is the man! Great service , my new vehicle was a great buy!
I would recommend anyone to this dealership!
Got me a great deal and was super easy to deal with, they didn't give me the run around like other dealerships.
Chris who helped us was knowledgeable and helped us. Andy was terrific and explained things to us. DISAPPOINTED in the fact we were promised Ziebart and told they would call us with an appointment to bring the vehicle in when we purchased the vehicle on the 22nd but have heard nothing yet from Chris. We were also promised car washes but never received the coupons for it. We had a minor problem when we first bought the Escape so it stayed overnight to get a new battery put in it, but we had to call to find out when we could get our vehicle.
Excellent service, friendly and prompt attention, work was completed on time, car freshly washed. Convenient location, with well organized shop, my experience with all personnel was excellent. Would definitely use Gates Body Shop in Granger in the future.
Overall it was a good experience since we came to look at one specific car and was able to purchase it. The process took longer than expected since it was over 2 hours and most of the time was waiting for finance.
The Sales team was able to answer all questions and provide support where needed.
First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew.
I had no issues. This dealership is recommended for those who are not sure which dealership is trustworthy. If you want any kind of car, then this is the dealership for you.
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