I bought my Honda Accord from Jeremy 5 years ago. I got a new phone about 6months ago and it has been nothing but trouble as far as staying connected with the car. Jeremy has helped fix this problem multiple times and never seems to be bothered when I show up for help. He greets us with a smile goes right to work usually has us back up and running in about 2 min. Jeremy is patient, kind and professional and that is why we will continue to do business with Cawood!
Great experience. Josh was very patient with me being specific and picky. He found the perfect car for me. It is exactly what I was looking for, at a fair price. On top of that, due to my hard times, I was not able to get to the dealership from Lansing and Josh was kind enough to come pick me up to bring me to the dealership so I could get back on the road! Thank you Josh for what you did for me today!
Took my truck in, to have a cover put on the back. My appointment was for 2:00 pm to install cover. I left
the dealership at 4:30 pm. It took to long for them to install. I won't go back for any service.
Vehicle was exactly as advertised on Cars.com. E-mailed that we were coming to see it and was happy to see it was washed. Took it for a long test drive and decided to buy it. Everything went well. I wish all shopping experiences were this easy.
We have been dealing with Jim Shepherd and crew since we moved to Richmond in 1995 and refuse to go anywhere else for sales or service. We've always received service with loving, caring, "family" excellence. We just bought a "new" used vehicle for my wife and got a better deal than any other dealer. I bought my Focus from Jim Shepherd years ago, sight unseen. Told him want I wanted in a car as I needed one. He arranged all finances and picked me out a car that exceeded my expectations and with a lower price and payments than expected. Same as today with my wife needing a "new" used vehicle. Walked in, told the team what I needed and what I could afford and they set my wife up in a "like new" Mercury Mariner with all the bells and whistles at 2.17% APR which is fantastic. Just took my car in for service and good going over as it's high mileage with orders to "fix/change/flush anything that needed fixing." Instead of a high dollar bill, I got a reasonable bill for only necessary upkeep and good for another 20K miles all within one day, car washed and cleaned upon return. Greatest service department in my life. One cannot say too much about the team at Shepherd Sales and Service. In all honesty, if you're going anywhere else, you're doing yourself and your pocketbook a disservice. May God bless Jim Shepherd and his team as you will not find nicer, more caring and helpful people on this planet. Going anywhere else...is just wrong. God bless you in your travels and be safe out there.
What a great team at the Imlay City Milnes Chevrolet dealership. James Bishop was simply one of the best salesmen I’ve dealt with in my years of car/truck buying. The whole staff from manager to financial was professional and courteous. Thanks Jim you were very knowledgeable and you can count on me to return for future business, I’ll be back Eric S.
I guess one more 5 star rating won't make much of a difference but this is for the service department. Had some tires switched out at a tire center in Attica. By the time my wife made it to Imlay city, she was stuck in a parking lot with a flat tire due to the tire not being sealed. Milnes Chevrolet service was hectic! However, they worked her in, and got her van fixed while the kids ate popcorn in the lobby. Much more trustworthy than place originally used. I could tell she was in great hands when I left her there so I could get back to work. Thank you so much! Came back and told people at work that are from the area and they said they have always been pleased with Milnes.
People are the Greates: knowledgeable courteous and Professional and also extremely personable.
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