Well I went in for an oil change and was there for three hours because when I had my tire fixed at another location they stripped the nuts and bolts on my tire. The process to get that taken care of was longer than I anticipated but they had excellent customer service. Im so thankful the issue was caught and fixed!
Our salesman, Scott Wilson, was fantastic. We are in our 70's and we told him what we were looking for. He went above and beyond to find and get it for us. We had a medical emergency during the looking and buying process and he took care of everything. When I came out of the hospital he had everything ready for us to take possession of the vehicle he had found for us. Wish there was a place to mark 10 stars for the salesman
because he deserves 10 + stars.
Bought a used car through Cars.com. The entire experience was superlative. Steve was very helpful confirming details about the car before a long drive to the dealership. Perry did an excellent job taking care of us when we arrived at the dealership, and was very understanding when we took a prolonged test drive. The finance department had all of the documentation prepared and ready for us to sign, so the buying process was beyond efficient. I can’t imagine things going more smoothly. If only all car buying experiences were this easy!
Michelle Blankenship was super attentive, and very helpful without being overbearing. Although they didn't have a car that fit my needs, I would have bought from her if they had. Ask for her. She was great!
The title says it all. I never get pressured by the sales or finance people. I got exactly what I wanted at a great price. And I was in and out in 2.5 hours including test driving to signing the papers. Steve and Miguel were fantastic.
I am senior that has purchased 37 seven cars and trucks over my lifetime and Lynn Smith Chevy is where I have bought the last eight..They don???t play games and can have you in and out 2hrs or less. Once you buy from Jim White at Lynn Smith Chevy you won???t go elsewhere.
My wife and I took our 2017 Ford Edge for service. Two minutes after we pulled over, the assistant manager approached us and inquired of our needs. Our car was left with her for service. We were directed to go to the spacious waiting room. Later, the assistant manager came and escorted us to the customer service for payment while explaining to us the abc of great health for our suv.
Have bought several vehicles here before. Salesman great, service department good, facilities nice......the worst financing experience. Go get your own from other source. Terrible...rude..unprofessional....Did my research before I got there ....I knew the interest rates....was given a high rate with an 800 credit score..??? Are you serious????? when I questioned him, attitude, defense and rudeness set in...I went and got my own financing at the rate he told me wasn’t even available or possible, all within an hour. I have never been talked to like that in any dealership and I have owned many different kinds of vehicles in my many years of buying....not to say I am old, but I am not a rookie or first time buyer by any means.
I bought my sons first truck there. They actually sold the truck we had come to see that was within our budget but Jerry Kleinschmidt did not give up when my son insisted it had to be a truck and wouldnt look at any of the cars. He found us the truck that my son fell in love with in the back freshly traded and got us a great deal on it to get it closer to our budget. I looked up the fair market price and was happy with the price we got. The only real hiccups I had were doing the finance paperwork and closing the deal. Waited around awhile and then had to listen to the whole speech about various services only adding X dollars to my monthly payment from finance. It was difficult to get the lady to tell me how much things cost in total and not how much my payments changed. I had to ask multiple times and insist she tell me. So yeah time wasted so I could tell her no on all of it. Finally I think we are done after signing only to be told I need to go into their insurance office and add the truck to my insurance before we drive off. Mind you I was already doing that on the app on my phone. I get into that office and have a guy who works for Allstate put me on speaker phone to my insurance company to get the truck added. Very offputting. Ive never out of several cars bought at dealerships over the years been made to do that. That ended with the guy wanting to quote me so I think that was just another last attempt to sell me something else while I was there. To sum the salesman Jerry was great, finance was typical, but that insurance bit at the end felt over the top.
I met up with Ty right after my horrible experience at Clay "not" Cooley, and he was straight with me. I also knew what I wanted before hand so maybe that helped too. Ty was professional and courteous. I threw him some numbers when time for financing and I got what I wanted maybe a little more. The finance guy was good with the APR and didn't sell me any bull.
Great dealership to do business with.
Everyone I came into contact with was very kind and courteous.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.