It's really disappointing to be pressured into maintenance that you don't need and isn't a requirement. Wes wouldn't listen to me and Ken stepped into take care of me. I was happy with Ken - he listened. When I came to pick up the car I had to deal with Wes again. He actually even swore at me, obviously carrying a grudge! I have never been treated so poorly and while the service department isn't all bad - he is a terrible representation of Lithia and should not be allowed to be the contact.
We have been very pleased with each service at Roe Motors whether in the Service Dept or the Body Shop. Always helpful, thoughtful, efficient and right on time. I really appreciate the fact that Roe motors always washes my GMC Envoy. I am 68 years old so it saves me so much time and energy. I will always return there as long as I can. Thank You!
I just wanted to drop a note to say Thank You for all your help during the process of getting my oil changed and fixing my steering wheel. By you putting me into a loaner vehicle to borrow I was able to continue my normal work schedule and life. This was a huge help. Have a great day and Thank you again for great Customer Service.
Warmly, Julie Zupan
You guys are awesome! I was on a road trip, far from home. I showed up with no appointment at 3pm on a Friday the day after thanksgiving with an issue with my tires. I didn't feel safe driving home on them. You guys took me right in, called the third party company that handles payment on my company car, got payment, had the tires in stock, and then put them on the car. I was in and out in under an hour! I have a fleet of 15 cars for work and I never had an experience with any dealer even with an appointment that great! You guys rock, you really helped me out and I made it home to California safe! Thank you so much!
Great service and selection at Southern Oregon Subaru. Ben helped me get started before I made the trip from the coast; Bob finished the deal with prompt and kind service. They were both easy to talk with and seemed very knowledgable about subarus. They went out of their way to find me the right car and loan. Valerie made the loan signing proccess easy with her prompt service. I would highly recommend getting your subaru through them.
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