I just bought a cream puff 2001 dodge pick up with only 26,000 miles on it. It could not have been any closer to what I wanted and in much better shape than I could have ever anticipated. Victoria was so helpful and kind through it all and I thank her for her help. I love my new buggy and I am so lucky to have found such a quality truck.
I found a car on their website Friday night. Went to go the next morning to check it out. Ray was great. Super easy to deal with. The car was in great condition, exactly as he promised. Was an extremely smooth transaction, we never felt pressured, if anything, it felt the exact opposite. would go back there anyday to buy a car!! Thanks Ray and Eddie! I love my new (used) car!
What a wonderful purchase experience. From my first contact via chat to the signing of paperwork everyone was friendly, considerate, and just plain ole nice! Please give Corey a try when you are looking for yur next vehicle and tell hom Kenny sent you!
Smoky Jennings in Palmyra has phenomenal customer service. I went in for an oil change and was told the 4th oil change was free. I was shocked but pleased and when they brought my car around it had just been washed. Wow-I was impressed with their customer service.
They continually exceed my expectations!!! Amazing employees and service!!!!
As a side note, the woman I met while waiting was from Godfrey which is approximately 50 minutes away and she ALWAYS comes to Smoky Jennings because of the great service!!!
We both appreciate great customer service and I know I'll will definitely buy my next vehicle there!!!
I had bought my truck from a different dealership about 8 months ago, and a few months after I bought it I starting noticing that my truck was using oil. So I took it back to the dealership I bought it from to see if they could help me out in anyway, and they said there was nothing they could do, but fix it for me or trade it back in, but of course I didn't feel like I was getting treated fairly. So I called my hometown dealer, and talked to a good friend of mine that works there Jeff Walden. I told him my situation and that at this point I was just wanting to get my son a different truck. So a few weeks later Jeff called me up and said that him and his GM John had come up with a truck for me and that everything would be ready to go that afternoon. That afternoon we got tot the dealership and the truck was spotless, filled with gas and all the paper work was ready to go for us. So needless to say we were in and out of there in less that 20min. Jeff and John really went above and beyond to help me and my son out, and I would recommend this dealership to anyone in the market for a vehicle!!
This was one great experience! My husband and I wanted something specific and the salesman located just the perfect vehicle for us, right down to the color and type of interior. We loved the vehicle and the friendly service we found in this small town. They took care of our financing right at the dealership. The paperwork was done quickly and we were driving our new car that day!
Smoky Jennings staffs are awesome! They are really good take care of my truck while oil change and inspection.. Service dept came to me that found some issue with truck and they gave me options for repair. I definitely recommended to anybody come their business.. T H A N K Y O U!!
I was leaving for a week on vacation when my car started acting up. I called Russ (my salesman from a year ago) and he had me drop it off that Saturday. The Service Department looked at it on Wednesday, ordered the part and fixed my car before I returned from vacation at no cost to me as it was covered under my powertrain warranty. I was super excited that they went above and beyond to bring my car home for me. I want to personally thank Derrick (hopefully I spelled it right) for keeping me updated while I was in Tennessee and for making sure everything went smoothly. They are definitely one of the best automotive teams I have had the pleasure of dealing with. Thanks guys!!
I've just purchased a car. While I haven't taken delivery as of yet the interactions with sales personnel and financial personnel have been stellar. Initially I was treated professionally and now I feel like family. Although I'm an out-of-state buyer I be been treated as though I was a neighbor. Can't wait to take delivery thanks.
Overall the time and patience was good, very helpful.
And my 2014 Chevy Equinox was clean, inside and out.
The staff will help with your acceptance, and approval if you need it.
I would go to them again in the near futre
I just got a 2018 Chevy Trax from this dealer. The salesman was great. He was eager to help and happy to assist with anything I needed. They work hard to earn your business. I will go back in the future.
Always going the extra mile to assist. When I needed some new fuses, they came out and brought a tool and assisted with installing them.
It is easy to contact them, schedule appointment, and drop vehicle at dealership for service. I actually prefer Friendly Chevrolet over using my local garage for many of these service items.
Wonderful experience Billy Cowden exceeded in every possible way to make sure the buying process was a rememberable experience. Definitely will return for future business. Thank you! Oh btw I love my new Silverado!
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