My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing.
Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues
I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
Joe and Mazin did an amazing job in finding me my first car. Joe was able to get me the exact car I wanted within my budget quickly and without any issue. They were able to make things very easy for me and helped answer any questions I had. Great service, great guy, great dealership. Couldn't be happier!!
Craig, Todd, and Don B did an awesome job on my car. A tree branch fell on it so a lot of parts had to be replaced. Now my car looks like nothing ever happened to it! My car was returned on time and clean inside and out, and Craig was available to answer any questions I had. I couldn???t have asked for better service. Thank you!
Sal great guy very professional and friendly so was the finance manager when I got to the dealership the car was waiting for me outside so I was able to view it and my experience just went very well I will be back GMC
Pete makes the process painless and extremely quick
by Resho from DealerRater.com
December 3, 2018
Thanks for putting me into my new 2019 Jeep Cherokee trail hawk. I will never go to anyone else except for Pete. he was attentive to all my needs and also made sure I???d be happy with the vehicle I chose. He doesn???t pressure you and he is very honest. Thank you for such an excellent experience, Pete. I appreciate you!
Doug was a great salesman. He did not try to over sell the car I was interested in. He answered all my questions . when I made an offer, he took it to the manager and we came to an agreement. The whole deal was very quick with no issues. The car is what I expected. I would recommend this salesperson to anyone I knew was looking for a good used car.
We were not offered all of the discounts we should have gott
by Larry Samples from DealerRater.com
December 2, 2018
My wife and I purchased a new Chevorlet Traverse. We specifically ask the sales person if we???re getting all of the discount available and he said yes. He did not give us all discounts available. Vincent R. Was our sales person. Vera Sebastian and Larry Samples
Feldman Chevy dealership is honestly one of the best dealerships in Michigan. The atmosphere isn't about pressuring people to buy a vehicle as soon as you walk in. I have purchased two vehicles from the dealership as well as have maintenance done. The employees their are all helpful and friendly. Brian W. was my salesman and let's just say he is better than awesome, he's wonderful and beyond. He was so understanding of me and my indecisiveness. He always went above and beyond to help my fiancee and I to understand our concerns and fears. At the end of the day we just wanted a good deal and that's what we left with. I would highly recommend Brian to anyone as well as Feldman Chevy dealership too. I am happy and grateful with my new vehicle.
Absolutely amazing experience! Bill Kief is amazing, and would recommend to anyone. Everyone else in the dealership were great too, they stayed late to make sure I was satisfied with everything as well!
This my second purchase from this dealership. The staff is wonderful and will do anything possible to get you the best deal. Will return again in near future first a third purchase. Thank you everyone.
I was very pleases with my experience at Feldman. Jimmy Haddad was Great! He was very knowledgeable and Honest and that was very important when making such a major purchase. Jimmy was awesome and had a great attitude.
I broght in my 2015 200 for repair and then i decided to buy a new car. They had no problem helping me even with my car in their shop up on a hoist. After three hours i walked out with a 2018 dodge charger. This is the fifth car my family has bought from Dick Scott and we will be back when we need a new.
I brought my new Pacifica ( August ) in for the third time (923 mileage).every visit exceeds the previous visit in terms of interacting with people that care and resolve issues ! Jennifer in parts and young man in service absolutely awesome!
Our salesman Nate and Dave, the sales manager, at Michael Bates Chevrolet were both very helpful in finding us a great car that is safe for our teen driver. I feel highly satisfied with both the price and many discounts we were offered during the purchase. The best part was when we were offered to take the car and test drive for the weekend and return on Monday. We had the time to make sure the car was a good fit for our teen and didnt feel pressured with our purchase. Thank you Nate and Michael Bates Chevrolet!
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