by central valley guy from central valley area, Ca.
August 4, 2018
I am impressed with personalized response of sales team. I am looking for a particular used car and have not yet found the right one. I can only speak for the initial follow up response which is prompt and courteous. The only negative is the unnecessary sales emails that have nothing to do with my search. I also could not rate 4 of 5 areas due to above mentioned reasons, but a 5 star to date
Easy and painless process to service vehicle. Used shuttle to get dropped off at local gym. Completed workout and service in 2 hours! Service agent Trinidad helpful as always. This was my third service since vehicle purchase.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I have bad credit but Mike was able to get me approved. Very helpful guy made it all quick and simple. My credit is going up now thanks to Mike getting it done! Will be purchasing my wife a car from him very soon. Recommend to anyone in need of a vehicle.
I reached out after hearing the commercials, asked the right questions, went in with copies of all the required documents and or had them scanned in my drive to email, went in, picked a car and was out within a hour and a half. Carlos the sales guys, he was great. The internet guy, delayed in responding for a day or two, Carlos made up for that. Ricky was great and had us in and out. Left with a practically new car. No complaints here. No central AC with is probably why things were rushed and Mike doesn't have great customer service skills...but again, over good experience.
I went into the dealership with a specific car in mind & a very small budget. Once there I was greated & a team was formed.. Met my salesman Raphael, A very humble genuine man which I highly recommend too anyone looking for a compassionate, honest business transaction, he was eager to please but not pushy. I wanted champagne service on a beer budget.. Lol
I wanted a fully loaded 4 door chevy with all the bells & Whistles.. Only one in inventory & Of course out of my budget, I was disappointed at that point & wanted too leave..
In walks Mr. Alex the General Manager
Alex the gentleman.. So easy going, laid back, knows the business type dude, no haggling just trying to satisfy. He was there to make sure that a deal was worked to make me beyond happy, he assured me that I wouldn't leave without the car that I WANTED & that's just what happened! He definitely made me feel like he was looking out for me & not just treating this as another car business deal; that it was! He made a friend in me & I already started referring.
The scary part.. As so I thought! Financing
I met Ty the finance guy. A man that was totally knowledgeable about the business along with positive feedback I received knowledge and wisdom from this man in a short amount of time very grateful for your help negotiating for that great deal & making sure my pockets would not be tight in making this deal.
Overall just an awesome experience. I have purchased numerous amounts of vehicles during my time & this was a great car buying experience especially for those who are first timers.. you don't feel taken advantage of or pushed in a deal that you cannot afford go check them out you won't be disappointed! Special mention to Alex for keeping your word & professionalism Thanks again fellas
GREAT BUYING EXPERIENCE, SALESMAN ANTONIO WAS GOOD AND FUN, HE TOOK MY BARBS AND KIDDING IN STRIDE. RONICE THE GAL THAT DOES THE PAPER WORK HAS A GREAT PERSONALITY, SHE COULD TAKE MY KIDDING AND FIRE BACK A COMEBACK, HAD A GREAT HANDSHAKE.
ONLY PROBLEM, DOING THE PAPERWORK TOOK TOO LONG, I PRESUME BECAUSE QUITE A FEW CARS WERE SOLD THAT DAY
Martin Chevrolet diagnosed the problem, in this case the clutch on my Z06, then took immediate action to repair it. I really like Martin Chevrolet. I highly recommend servicing your car here. They don't mess around and give you excuses. It's a business they take seriously.
Rene sales .Allen manager and a j financial very efficient. Kind, professional. Went beyond their call of duty to help and make my purchase very pleasant..worth the long drive...
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