Although we live in Columbus, we only buy cars from Joe Sember at Cole Valley in Warren, Ohio. This is my third experience working with Joe, and I cannot give a higher review. Joe is dedicated to serving the customer, and it is amazing how easy Joe makes the car buying experience. His knowledge is only exceeded by his commitment to customer service, and, in all, he is prompt, efficient, honest. On our recent purchase, Joe drove more than halfway to Columbus to deliver the vehicle to us -- Joe delivers an easy, positive experience to the onerous task of buying a car. If you want to simplify the car buying experience, give Joe a call.
The staff was friendly and helpful and solved my problem with my keys needing preprogrammed without killing the battery in the process. It was busy today so I waited in the lounge area, but it was clean and comfortable and I had hot chocolate while waiting. I was impressed with the neat and clean restrooms as well.
Frank DiIanni help me find the perfect car for me at a price I can afford. I had been shopping for months to try to get a car I liked and could actually afford. Frank worked with me for a few weeks to get exactly what I needed!
Was not happy with customer service. I was not told about the service department and free oil changes. Have no clue about xm radio. Made an appointment to pick up my vehicle a week after I signed my paperwork cause it was not ready that day and during delivery I was handed the keys and told it was out front. There were more than one vehicle that looked like the one I purchased out front. No one walked me to it. I was told to come in two days later to set up everything for my vehicle. I made an appointment for a reason. Now they need the paperwork from my old vehicle which wasn’t discussed. I have been back and forth and have never and to deal with such nonsense and lack of communication.
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