Well was on the market for a used car saw couple listing that caught my eyes. So I decided to check out this place. Got there it was small lot. There were a cars that I was looking at Low mileage and good price. Got there took my time looking at the car..yet nobody came to say hi how u doing can I help u..to me I didn’t know if that was a good thing or bad I mean I like not being hovered but would like the acknowledgement I’m looking for a car and if there’s anything that they help. I didn’t know who the actual employee of the dealership we’re..I end up deciding not to purchase but in some ways I feel that that was their downfall.
Was shopping for a good used car for our son and his family. Met the staff at Autostar and right from the start we were treated fairly and with respect. Even after the sale - when a problem arose with the car - they went out of their way to repair it at no cost to us. It is rare today to find such ethical and pleasant service.
I drive the extra 50 miles to take my vehicle to John L Sullivan because i know they will take care of my car like its their own. They pay attention to detail while other surrounding dealership rather pay attention to Turnover. John L Sullivan treats all their customers like family and have always made things right. They are my go-to for purchase and service. Thank you for always treating Me like family!!!
Steve the service writer was very helpful and knowledgeable Brian, however at the parts counter was absolutely amazing I had a problem........he solved the issue quickly Then drove the part to my house personally......unbelievable service
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