by Gary & Myra Smisek from Roseville, Minnesota
May 3, 2018
This review is directed on behalf of our salesman, Mr. David Middleton. From our very first visit, Dave made my wife and me feel very comfortable. We knew when we walked in, this was the van for us. Dave was very helpful in explaining all the features of this auto. There was absolutely no pressure on his part to sell us this van. We went and left a few times to think about the buying of this van. There were no phone calls made by Dave asking unnecessary questions about a potential sale. All of our communication was warm and friendly. He explained all the additional options we could have purchased in buying this van. There was no pressure on his part to push us into buying any of these add-ons. He went the extra mile to close this deal in a very warm and comfortable manner. I would recommend Dave to our friends who are looking for their future auto.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very poor quality.
by JPS0711 from Burke, VA
October 22, 2018
Had the car for 18 months and was at the dealer for problems at least 15 times.
Issues: water in the trunk, oil leak, seat loose, recalls, shifter not working.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I gave this company a five star rating because they did as expected, I wanted to buy a truck and they sold me a truck while being very helpful and friendly.
Water leaks into trunk
by Kdo from Chattanooga Tn
December 16, 2018
Mfg nor dealership will take responsibility for mfg default with water leaking into trunk. Constantly sopping water out with towel. Sealant tape is cracking and showing signs of rot. Water builds up arounf extra battery on driver side behind tail light. Nice ride, descent mileage(not good avg 24). Ive had two diagnostics done. One by dealership they waived 125$, another frebbie by auto body shop. Im having to lay in trunk while raining and storming trying to pin point leak. Can hardly wait to get my FORD ranger going and get rid of this black mold collecting vehicle.
I would like to thanks Lance for a great experience in buying my new equinox and finding the color I wanted. Love my new equinox!! thx
by Candy74 from MI
December 2, 2018
The electronic transmission sucks xxx! Car technically shuts down at stops to conserve fuel. It will roll backwards if you stop on a hill. Electronic stuff going crazy, now when I put it in park a warning ’’ comes up and says ’shift to park’.. Last night we shut the car off, the shift to park warning came up, the lights and the radio wouldn’t shut off and the key fob was in my husbands pocket and when he shut the door it honked like it does when the key is left inside. I’m so glad this xxxxxxis a lease!!! Don’t need to be stuck with the s#i+
Adam, Kristal and the team at Luther Brookdale went the extra mile to make sure my Yukon-Denali purchase was a great one. This is the second Denali I have purchased from this dealership and they continue to over deliver. Their service department is awesome! Contact them for a great vehicle buying experience!!
by Cmasweetheart from Coweta, OK
October 25, 2018
This car has been very reliable, great mileage, roomy, comfortable, large trunk space. I haven't had any issues with it. I get alot of compliments in it.
I cannot Thank the team enough at Luther Brookdale - Especially Adam and Nicole. They made purchasing a vehicle a smooth process. This is our 2nd vehicle we have purchased from Luther Brookdale and we will definitely be back. Everyone is so friendly and willing to help....Thanks Luther!!!
I have purchased 4-5 cars from Brookdale Luther Chevrolet and I am never disappointed. I always ask for Dave Warner (Sales) and Tiffany (finance) as they treat you like family. No hard sale what so ever like you typically get from other dealerships. Keep up the good work guys. I highly recommend checking them out!!
Purchased a new 2018 GMC Sierra and could not have been more happy with the experience at Luther. The entire team I worked with was great and helped ensure a smooth buying experience. Especially my experience with Adam Prekker in sales. He ensured I made an informed buying decision and worked to help me through the entire process. Biggest thing to me was Adam was not pushy at all just willing to help get all the information I needed to make a good buying decision. Thanks for the help in buying my new truck!
Carmax was a great place to purchase a vehicle. Friendly no pressure atmosphere!
The people in the business office, especially Alex, were very helpful and pleasant. Ryan, my sales guy was awesome as well.
They were not the closest Chevrolet dealer to us. We went there because of a great advertised price and a 5 star rating for the dealer. We bought a car then changed our mind because we found a better deal elsewhere. Lenzen located the same vehicle a considerable distance away, matched the price, accommodated a few other wrinkles we presented and couldn't have been nicer through the process. We're driving the exact vehicle we wanted and extremely happy with the price. Mike did a great job explaining the features of the Equinox and making the whole experience stress free. Mike Hellendrug and Jeff Lenzen took care of us extremely well.
Not a guy buy for the money
by bert from OKLAHOMA CITY
December 20, 2018
Not enough usb ports, very noisy ride, no cd player, interior poor, seats are not comfortable - gauges are different but looks good on the outside.
test drive it for a distance to judge
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.