Initially we had a 5 star experience. Julia was exceptional from the first phone call to the last in person conversation. Justin the sales manager was eager to help and bent over backwards to get us the car we needed for our family. Jeff in finance was easy to talk to and made us comfortable and worked with us every step of the way. Sounds like a car buying experience made in heaven and if we had a sales person who wanted to "sell" a car it would've been. But hey, everyone's allowed a bad day. All in all Fox Honda is leaps and bounds above the competition and worth the hour drive we had to make!
Bought a 2017 Chevy Cruze from Colby Newlen at Maguire Chevy & Cadillac. They didn't have the pre-owned car I wanted but were confident they could find one for me. A few days later I drove home in my Cruze and in the color I wanted. Didn't know a dealership would do that! Colby and his manager couldn't have made it any easier!!!
Couldn't make a deal. Couldn't get down to my monthly payment I would be comfortable with, I mostly blame the high price of vehicles and my crappy credit score, but the salespeople could have done better, seemed to want to push an extended warranty on a 2018 vehicle with 12,000 miles on it, and never quoted me a payment figure without it. Communication could have been better, they didn't get back to me for 5 days to let me know what was going on, when he finally did he quoted the same figure he gave me when I was up there (from 2 hours away I might add). Finance manager was supposed to be working on a better figure, but I never heard from him. Too bad we couldn't do anything, I liked the place for the most part .
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