After looking at Westherr and a few others, I went to Cappellino to look at a truck. The salesman Mike, was very pleasent to work with from start to finish. His customer service was what brought me back in to drive the truck again and to purchase. Not once did he push a sale on me, and I feel that’s very important.
From the moment we walked in the staff was welcoming and willing to answer any questions we had. We were greeted by a sales rep very quickly and he gave us a chance to test drive the car and gave us all the information we were looking for. Great experience overall.
Shelby was awesome she came in on her day off to deal with us. But the down fall was that it took 5 days to be able to even take the truck home. We looked at it Monday started the process. Went back Tuesday thinking we were leaving with the truck. But we didn't she also didn't have any paperwork ready so we spent most the time waiting for her to get the paperwork. Then we were suppose to go back Thursday to get the truck they cancelled last minute. We then went in Friday at the time we planned on. We sat there for a hour until we found out they weren't ready for us. Went back 3 hours later and finally a hour later we had the keys and walked away.
I dealt with Joe Maloney. Excellant quality service and a genuine desire to squire my business. I was coming off surgery and was unable to get into the dealership. We handled 95% via email. When I was able to drive we completed the process in 2 days. I am now driving my new Malibu and thanks to Joe could not be happier.
Keller Chevrolet and Joe Maloney
Extremely friendly dealership. Dean is super nice guy! And Drew my salesman was very helpful and answered all my questions along with Joe the sales manager.. Everyone I came in contact with went above and beyond my expectations. All staff made me feel welcome and really went out their way to help me out. Very happy with the way I was treated by everyone.
My husband and I came in looking for a bigger vehicle to fit our expanding family. We 0retty much knew what we wanted. We told our salesperson and he immediately pulled the exact car we wanted. We worked quickly through the paperwork and went home with the vehicle that night. Fast, friendly and courteous environment!
I was not happy with my dealings with Paddock. I went in to look at a specific car, was contacted to verify that morning if I was still coming in, and when I got there was told the car was already sold. I should have been contacted regarding this!
I contacted WH regarding a used vehicle I saw on Cars.com. They followed up (several times) with calls and offered to bring the vehicle to dealership closer to me. I haven’t received confirmation of this but when I get it, I will be impressed and grateful regardless if I buy a vehicle from them! They are persistent but impressive.
I had a great experience and would return for my next car. Easy process, great price and great customer service. I am excited about my new car.
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