Oscar Gutierrez was very diligent and made my first car buying experience an amazing one.We went looking for a Chevy Equinox on a Saturday, but they did not have the one we wanted, Oscar Gutierrez was so helpful in meeting our needs and wants, and went out of his way to track a few down and even gave me options on the color. A few days later, the car was personally delivered to me. We were extremely satisfied with how he took the time to go over all the features the vehicle offers. We would gladly recommend Oscar Gutierrez and Community Chevrolet to our friends and family in a heartbeat. Oscar is very personable and easy going. He was very flexible with our timing was not pushy at all (as we all know many car dealerships can be!) He answered all of our questions and was willing to negotiate to get us a good deal. I can tell you he really knows his stuff! thank you Oscar I am really enjoying my car.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I literally recommended my friends by a volt from your dealership because not only do i love my car (i'm on my second Chevy Volt !) but also becusae of the excellent sevice dept and they are open very early and stay open late at night !
In my opinion Rydell Chevrolet is one of the best car dealer in Northridge. Every time that I need help they are there for me. I really recomende Rydell to all my friends. Keep the good work, and thank you for being a nice and professional people.
The only complaint is it's too long of a process to buy a car
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