Blake, a director at AutoNation, Colonial Dr, Orlando, reached out to me today and we had a a lengthy discussion on how their auto quote system works. He also addressed the issue I had re: the non-mandatory dent protection service which I was told I had to have anyways and was charged $499 for. He stepped up and is refunding the $499 while still covering this service for me. I now find that AutoNation, Colonial Dr, Orlando, is very serious about their customer auto purchasing experience and customer satisfaction. Kuddos to Blake and his group at AutoNation! Thank you..
I am a patient person, but almost a year after I purchased my VW, my patience is gone. I am still waiting on Frank Rowley to fulfill his promise of switching my spare tire to a full size. As I have always had full size tire spares, and that was a condition of my purchase. Frank has made every excuse, but ultimately has completely failed to fulfill his promise. The latest excuse is that a full size will not fit my spare storage, but he would continue to look for one for me. Really? No one knew that a year ago? And if it will not fit, why continue to search? My recommendation for purchasing a car from Frank Rowley is get absolutely everything in writing. That was my mistake. I wish I could take back the glowing review I wrote in January 2018 when I actually trusted Frank.
bought a new Jetta and every thin went great! Alex Avila did a great job and was very kind and helped when needed. the insurance girls Jessica Diaz and Sigrid Neu did a great job and where very helpful. also dealt with Leo and some finance people all where great thank you!
Great experience with a different kind of dealership...
by OMG I bought a Minivan from DealerRater.com
December 4, 2018
I liked the business-like nature of the transaction. No playing games like a regular car dealership. Everything right up front and negotiations were handled at one sitting. Also, they were extremely responsive to our requests with regard to the things in our eyes that needed to be done to the vehicle, specifically detailing. After the deal was signed and sealed and in preparation for delivery, they spent almost 2 hours cleaning and detailing the vehicle using every machine and product available, front to back, inside and out, to make our used vehicle look nearly new. I know this because I went back and watched the detailing crew have at it. While we waited they let us take my trade-in and go have a bite to eat. Didn't really have to do that for us. Finally, walking the lot is like going to a car show. They have seemingly every vehicle from Supercars to Smartcars, and lots of them. All with prices clearly stated on the windsheild. Its an impressive operation.
If you???re looking for a great car buying experience you need to go see Marcos at HGreg Orlando. Hands down one of the most professional sales consultants I???ve ever worked with (I???m also a sales consultant for a competitor company). Marcos learns about your situation and helps you Make an informed decision when it comes to selecting your vehicle. After selecting the vehicle my girlfriend and I got to explorer our financing options with Crista. Crista was amazing and got us a great approval. Like I said if you need a car go see Marcos and Crista at HGreg Orlando!
Joe was an amazing car sales man. He was true to what he said and if he didn’t know the answer he found it out for you. Every time I called Hertz Joe would answer it was like he was running the place. Anytime I went to the dealership Joe was out in the heat showing a customer a car. He is just so great. When we went inside the other car sales men were just sitting around eating or chitchatting. Joe was an amazing experience just in himself I have never felt so confident in buying a car and not feeling preassured or stressed. I’m sending all my friends to hertz but not for just hertz but to speak with Joe because he is truly amazing.
I purchased a van in Orlando and was helped by Wendy. The entire experience from start to finish was truly wonderful. Wendy assisted me for over three weeks, while I decided on a vehicle and secured financing through Capital One. She stayed in constant contact and made the process so simple it was scary.
Robert Ortiz and Dennis were the best people I've EVER dealt with! After relocating to Florida and needing a reliable used vehicle and spending 4 days with others dealerships the process and service here was OUTSTANDING! Dennis was super patient and just plain KIND...... Robert was also the best at handling finances as we used our credit union from back home. My Husband and I will NEVER use anyone but this HERTZ to purchase our future cars!
Jorge was one of the best salesmen's I have met in a long time. I started communicating with him via email and he answered all the questions I had till I was able to make it into the dealership. When I walked in, it was as simple as 1,2,3 literally!!! I asked to test drive the car and liked it, and then next thing I knew I was signing the papers and driving away. They also give you a plate on the spot if you don't want to transfer tags. Way to go Jorge!
Five stars is not enough. From the moment I walked in I felt comfortable and welcome. My Rep. Jorge was warm, friendly and laid back, yet so professional. I've never met such a nice Finance Manager in my life. The young lady who helped me with details, explained, reassured, and worked out everything for me. All the while the staff had a heavy load of customers they never stopped smiling, being friendly and somehow did their jobs flawlessly. I was so happy I brought them donuts the day I picked up my beautiful new car. I almost forgot; the selection of vehicles , barely used were great and the prices were the best I'd seen after two years of searching and researching. If you are in the market for a car, or even if you just want to check them out, go straight to this lot. Don't waste your time elsewhere.
I had such a great experience buying my car with Victor Lopez.
His personality was so friendly, he was very helpful and was hands on to help finish our deal. He definitely went above and beyond to please us with the sale of the car.
Thank you again Victor, we really appreciate you.
It was a simple purchase transaction and Eric (the Sales Rep) had all the technical and history data of the used car I was interested to purchase. I am going to recommend him and the Sales Center to friends and family.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Mi experiencia en la compra de mi guagua fue exelente la vendedora Beatriz muy profecional siempre afuego con nosotros, buscandonos opciones manteniendo siempre la buena cara y la pasiencia hacia nosotros y la familia por el tiempo desde que llegamos, en la busqueda de nuestra guagua asta la compra de esta misma.
This was my first time buying a vehicle from a dealership and I have to say I had an amazing experience! My sales consultant was Chaz McCord, he was very honest and polite and extremely helpful with this whole process I drove off in the 2017 Chevy equinox the next day after coming by to look at it!!! I will most defiantly recommend George Nahas Chevrolet to all of my friends and family!!!
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