As soon as you walk in to the place you feel like royalty. Its Awesome inside and they helped me buy my focus more than the ford dealer did. I will be back Bryan to buy my daughters car when ready Thank you !
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
Gary went above and beyond to make sure that all of my needs were met. He was accommodating and invested in helping to ensure that I was happy with my purchase. He was great to communicate with, trustworthy, and prepared to answer any questions I had. Overall great experience and I wouldn???t have had such a positive experience without him.
Ryan Parker is the best salesman I???ve encounter thus far. The whole process was very easy and he always made sure I was satisfied and understood every step in the process. I would definitely come back again and recommend him to any new customer.
I recently purchased a car with Gary Tolentino and I can’t say enough about how great he was. He truly went above and beyond to make sure that all of my needs were met and that this was a great car buying experience. The service I received through Gary and with Koons was exceptional.
Kindness is not something I expected from a car dealership. The sales person, the tech advisor, and the dealership managers were all very nice people, thoughtful, friendly, and kind. I went in to look at the Bolt EV, and they were happy to show it to me. I???ve heard stories of dealers pushing fuel cars instead of EVs, but that never came up at all. They were very clear that they would be happy to sell me a car that I loved, and would not want to sell me a car that I did not love. It got to be lunch time, and instead of pushing the deal through mealtime, as Ourisman once did with me, these folks invited me to take an extended test drive to go get some lunch, with no commitments. I bought the car and love it. Their kindness and comeraderie made a big impression on me. I recommend the people at Koons White Marsh Chevrolet very highly.
I had an excellent experience at koons white marsh because of the service and professionalism from Preston Straub. He was the reason I bought from your dealership. I will be a returning customer because of Preston.
A little oil change and tire rotation almost turned into a bad accident. After leaving the dealer i heard a little noise coming from the front drivers side. As soon as i had an opportunity i pulled over and every bolt on the front tire was loose. I was able to get the lug wrench from the trunk and tighten just enough to get back to the dealer. I was lucky i pulled over in time avoiding a disaster and a nice lawsuit if something worse happened. I know this is not everyone, but they need a quality check to avoid mishaps.
Great experience! From start to finish! Ron Henriques in sales did a great job! I will recommend him to my friends!
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