Brought my ???15 Suburban in for a recall on electronic power steering. Mentioned that my rear electronic gate was not going up all the way and asked for assistance. Service rep said more or less ???that will be $109 for us to diagnose it???. The whole approach turned us off as our other vehicle is an Audi, and that service team is always talking to us about the ins and outs of the features and how to use and maintain various things...in other words its always a conversation at the Audi dealership...not just people looking to charge us. Over time this approach has built amazing trust, loyalty, and desire to perform our service there because we know they know their product. So we said no thanks on the peoposal at Luther. For $100 we can google it and learn a ton.....and guess what...some random dealer salesman???s youtube was the first search result reviewing how to use and program the electronic rear gate on a 2015 suburban. Thats all it was...button was turned to 3/4. Luther needs to train their people on the basic features and maintenance of a complex $60,000 product instead of coming across as shallow and desperate for service tickets.
As usual the service work was done timely and at a cost that keeps me happy. I had my truck to another oil change place two weeks ago and wanted to get the junk oil they put in it and the bill was 1/2 the cost than the Valvoline place. Oil Change and tire rotation was 107.00 at Valvoline and I???m not to sure the tires were rotated. Luther did same work and it cost me 54.00 and change. I trust Luther! Thanks!
The thing that I like the most is the almost 'laid-back' atmosphere. No high pressure tactics. Salespeople I came in contact with know about the vehicles, they don't have to go ask someone.
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