Lorenzo in service does an excellent job. We have been taking cars to him for 8 years. Always has my car back to me in a timely manner. Great customer service!! One of the reasons we keep buying Chevy. The service department is unbeatable.
Getting a diagnosis or repairs done on your vehicle can be a strenuous thing for many of us non car savvy car owners. I have endured my fair share of horror stories when it came to mechanics trying to misdiagnose the problem with my vehicle in their attempts to generate the most amount of fee income at my expense. It is because of those practices that I became skeptical of each mechanic that I came across, and there were many. That is until I found Lorenzo Perez at Richland Chevrolet. I have always been a firm believer that you get what you pay for. I have never attempted to go with the cheapest price simply to save a buck at the expense of losing quality service. Sometimes the best companies will run a bit more because we have to simply realize that they are a business and need to stay in business as well. With that said, the biggest differentiating factor here is the trust that I have in Lorenzo and his staff. Trust is important to me and is the sole reason why I will always return to Richland for all of my service needs.
I took my Tahoe in for a lub and oil change. The oil plug was left loose and leaked oil on my drive way and I had to take it back. it leaked a lot. while the problem was taken care at no cost to me, it could have burned up my motor and caused a bigger problem. I have been a 3-Way customer for many year, ever since they were located on Chester Avenue. I hope this doesn't happen again.
Mike Thomas, the GM, was absolutely wonderful to us! He gave us a great deal and is always courteous and professional! My sales representative, Jennette, was very attentive to my needs and always returned my calls or texts! Loved my experience with 3-way!!
I used the Chevrolet website to pre-build my 2016 Chevrolet Corvette then presented it to my salesman Jay. We went over the entire build together. He explained some things about the variety of options, and made suggestions that caused me to reconsider them in a most positive way. The purchase went smoothly. I felt I was treated fairly with regards to the amount offered for my trade-in. The result is that I am a proud and happy owner of a 2016 Chevrolet Corvette Stingray.
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