When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
Awesome experience. Drove over 200 miles to get there, and it was worth every minute - from emailing with questions, to making an offer. I called and talked with Stephen. Very knowledgeable, tech savy about all the features and systems, and was a straight shooter. I sent pictures of my vehicle and negotiated everything over the phone. Showed up at the dealership and signed my paperwork and was out the door in about an hour. Leon was great too. Smooth transition through all the paperwork. Really like this dealership.
Today I had the first scheduled service on my new Frontier. Oil changed, purchased and installed running boards and a general inspection. All went well. I was VERY IMPRESSED WITH SERVICE. NICE COMFORTABLE WAITING AREA. I will have my Frontier serviced here always. Very respectful and friendly. Service was also quick....Thank you...
I call for an appointment on 29th knows met by your salesperson by the name of David Maxson. He brought us into his area and began working on our requests for a 2018 Dodge Ram 1500. He was friendly, kind and very talkative which was enjoyed.
My wife and I stopped by to check the new inventory of GMC trucks and saw a 2018 Sierra that was what we were interested in and spoke with David French who showed us the truck. After a test drive we returned with our truck that we were interested in trading in for the 2018 GMC and had ask them to make us an offer. Within minutes we reached a fair and reasonable offer. Our experience with David and the entire Vann York group was fair, fast and professional.
The first contact with Bill Black was on the internet exchanging messages and obtaining answers to my question. We set an appointment at my convenience to visit the dealership.
What a surprise to meet people that are like meeting new friends. They treat you with respect and make sure they find out your needs and don't just sell you any car.
Every step of the car buying experience was fantastic. I would recommend you visit Bill Black and get acquainted with their team. I used another dealership and did not receive this type of treatment or had the same experience.
I find Bill Black to be just like visiting the old neighborhood garage shop for service just like in the old days. Everyone cares about providing you service and not just another number.
Keep up the good work and I'm glad I found you. My wife and I are telling all our friends about our great experience and will continue to enjoy many years of service at your dealership.
From the buying process and support I received to the quality and support of the service department this dealership is takes good care of its customers.
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