Ken and Erin did what they needed to to make sure that we got the deal of a lifetime. Ken never gave up he tried and tried each time he saw us to get us a New vehicle now we have a 2018 Malibu and we love it
I bought my 2017 Silverado at Capitol Chevy and always have it serviced there. Everyone is so polite and professional! I have been using Capitol Chevy for around 15 years and have always had good experiences there!
Ken Wiggins is a great Sales Rep, did a awesome job with the purchase of the car. The customer service received after the sale was awful! I was at the dealership 4 times in a month to have some repairs completed promised to me at the time of purchase. After the fourth trip my car was kept for 3 weeks to repair simple dings. There was poor communication amongst the body shop and the dealers. Not to mention the poor communication to me the customer as to what was going on with my car. I had to reach out to the dealership every other day to get the status of my car. Poor,poor customer service from the aspect of taking care of your customer and following through on terms of purchase.
This was as good a car purchase as I have ever made. Everyone was very friendly and accommodating. I would have no reason not to recommend this dealership in the future nor would I hesitate to purchase from them again.
This was one of my best experiences at Matthews Motors Service Department. I was very impressed with the staff who went the extra mile to take care of my car, showing me tangible evidence of my car's needs. Thank you!
Process went smoothly, Lisa had already checked out the best height vehicle for me & my needs...Chris kept the ball rolling with letting me test drive the options & the finance officer got the paperwork completely and as smoothly as could be.
We found a vehicle via their website, then we met Jeff at their reception desk. We were briefed on the dealership. He provided us with information that was needed, then we took a great demonstration ride. During our test drive talked enjoyed good conversation. The vehicle was as shown on their site. Well the rest is history the vehicle is now home. Thanks Jeff for the professional and enjoyable experience. Cliff & Janice Williams
Speedy process and DJ was terriffic. First experience with Sir Walter Chevrolet and will definitely come back . Everything great from the initial greeting to the end
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