just wanted to thank aleesha,calvin,jim and cody for a job well done during the buying process. received fantastic service from all involved. I will be back. I found a dealership for all my transportation needs.
Shannon was great. He calmed my nerves, set me up with exactly what I needed within my budget. I didnt even realize it until Thanksgiving day but I gained an additional seat in my third row that my previous SUV did not have. Service all the way around was wonderful from the time the service guys intercepted me, until I was driving off in my new car. It was a scary situation I had on the high way with my power steering and rack and pinion going completely out. The service guys calmed me down and entertained my boys. I appreciate all that was done for me. Everyone was great!
I had first looked at their available used inventory online before setting up an appointment with Mike McDonald to discuss what options I was looking to have and then test drove one, and found another vehicle at their sister dealership and we drove a vehicle to swap and the vehicle we retrieved is the one I purchased. I did not feel pressured to purchase any other vehicles but what I wanted to afford.
Leon is my number one salesman. He found me the car I wanted and with comfort. I will recommend him to ANYONE who is looking for new or used. LEON, you are amazing!! Thanks to Hari also for the finance help.
My experience was pretty good, only thing I would say I didn???t like was the salesman didn???t know anything about the truck I purchased. He said there was no remote start, when I got home I figured out that there was. One thing that did upset me was that there was no floor mats in the vehicle, I feel like if someone is spending $40,000 on a vehicle you guys as the dealer should care enough about your customers to put nice floor mats in for them so they don???t have to spend even more money on the vehicle or risk ruining the floors in the vehicle.
Just had to take time to rave about the service we have had at Shepherds. We have had routine service, warranty work and now estimates and body work done to our 2014 Chevy truck. Everyone was so friendly and helpful. Made us feel like a customer instead of a problem. And their facilities while you are waiting are awesome. So thankful for such a great dealership so close to home.
I had been searching for months for a Ford Edge with certain options that were a must have. I finally ran across one online that was more than perfect. I called and talked to Ryan and he ran some numbers for me and was very nice and professional. After a couple hours of thinking it over I went and saw Ryan and bought it. The cars on this lot are so clean and I really had the best experience with this purchase. Thank you Ryan for your patience and kindness I love my new used Edge it’s perfect.
Having some major work done on my 2015 Silverado Z71 would not trust to anyone else except a GM/Chevy dealer. They know what they are doing and good communication. Just seems like everything takes so dang long when you are waiting to get your truck back as any truck guy would say the same. They forgot people in their list 5 stars for them.
Purchasing this vehicle was a dream thanks to the service people at Royal. I bought through the internet manager, DT Drysdale, and he made the process very easy going and enjoyable. I am a first-time buyer and he really helped me get through the process in an understanding and patient manner and made sure that all documents were signed, that I knew what I was signing and he sent the documents out to all the necessary people. The car itself was very sharp, very clean, everything they advertised it to be. They don't sell junk here. I highly recommend this dealership.
I can't say enough about the overall experience we had with both DT as a salesman and everyone we interacted with at Royal. No gimics, just great service. We were given everything asked for plus great trade in price with a GM certified vehicle at a price that beat all others after lots of research. I have and will continue to refer others there.
Great sales team! Everyone there is friendly and helpful! I worked with steve cosgrove when i purchaded my used dodge charger and would highly recommend him. He was very knowledgeable and not at all pushy. As well as honest and straight-forward. As for the service team they are also great to work with! I recently had a recall for a car part and the service team was able to fit me in right away and answered all my questions. As well as checked out some things I was worried about. I highly recommend them! I will definitely go back to them in the future!
Was a very easy process. And they did the very best to get me the nest deal my new car. Very friendly place 5 star
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